Consumer Resolution Advocate

3 weeks ago

Sydney, New South Wales, Australia Hyundai Motor Company Full time

Join to apply for the Consumer Resolution Advocate role at Hyundai Motor Company

1 day ago Be among the first 25 applicants

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Talent Acquisition Specialist @ Hyundai Motor Company Australia | Talent Acquisition | Employer Branding

Working at Hyundai Motor Company Australia

At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer and not just supply some of Australia's most popular cars but also innovative future mobility solutions. Our purpose is to enhance people's everyday lives by caring for many.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the world's first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045.

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung's have a go attitude at the forefront of everything we do. At HMCA, we proudly live by the 'Have you tried it?' ethos and philosophy to progress and grow as a company.

Imagining what better will look like tomorrow,so that people can benefit from today.

The Opportunity

As the Consumer Resolution Advocate, you will be responsible for managing and resolving legally escalated customer complaints, with a focus on matters arising under the Australian Consumer Law (ACL). This includes preparing formal submissions, gathering evidence, and representing Hyundai at consumer tribunal proceedings across various Australian jurisdictions. You will play a key part in mitigating legal risk and preserving brand goodwill through strategic dispute resolution, working closely with the General Counsel and Customer Experience team.

You must not be admitted to legal practice in any Australian jurisdiction, as admission may restrict tribunal representation.

Key Responsibilities

  • Assess and manage customer complaints that involve legal escalation, particularly those relating to ACL
  • Provide clear, legally sound recommendations for resolution, balancing customer experience with company risk exposure
  • Communicate directly with customers, their legal representatives, and other external stakeholders regarding disputed matters
  • Draft formal correspondence and legal submissions articulating Hyundai's position in response to tribunal claims
  • Represent Hyundai as an advocate in consumer tribunals (e.g., NCAT, VCAT, QCAT), including attending proceedings, presenting arguments, and responding to tribunal inquiries
  • Maintain accurate and up to date records of all active and resolved cases, including timelines, correspondence, and outcomes
  • Engage with internal departments (e.g. Legal, Warranty, Product Quality) to gather technical information and coordinate responses
  • Provide guidance to internal stakeholders on ACL-related risks and resolution strategies
  • Identify patterns or recurring issues in customer complaints that may indicate broader legal or reputational risks
  • Recommend proactive measures to reduce exposure to class actions or systemic claims

About You

You have the below skills and experience and are passionate about progressing your career with an innovative and dynamic automotive brand.

  • Completion or near-completion of a Bachelor of Laws (LLB) or Juris Doctor (JD) from an accredited Australian university or equivalent.
  • You should not apply if you have been admitted to legal practice in any Australian jurisdiction, as admission may restrict tribunal representation.
  • Interest in Litigation and ACL with Strong legal reasoning, advocacy skills and the ability to communicate complex issues clearly and professionally.
  • Strong time management and prioritisation skills, with experience managing competing priorities in collaboration with other internal/external stakeholders.
  • High attention to detail with some exposure to legal research, drafting or case preparation.
  • Ability to speak confidently and advocate at tribunals.
  • Valid Driver's Licence.

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset.

  • HMCA & GMAu: Exposure to all facets of the business, its products and future business.
  • Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
  • Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more
  • Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
  • Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
  • Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel.
  • CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
  • EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.
  • Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionLegal
  • IndustriesMotor Vehicle Manufacturing

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