Consumer Resolution Advocate

2 days ago

Sydney, New South Wales, Australia Hyundai Motor Company Full time

Join to apply for the Consumer Resolution Advocate role at Hyundai Motor Company

1 day ago Be among the first 25 applicants

Join to apply for the Consumer Resolution Advocate role at Hyundai Motor Company

Direct message the job poster from Hyundai Motor Company

Talent Acquisition Specialist @ Hyundai Motor Company Australia | Talent Acquisition | Employer Branding

Working at Hyundai Motor Company Australia

At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer and not just supply some of Australia's most popular cars but also innovative future mobility solutions. Our purpose is to enhance people's everyday lives by caring for many.

Hyundai Motor Company Australia (HMCA) continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the world's first dedicated hydrogen-powered SUV and the award-winning IONIQ 5, redefining electric mobility and innovation. Hyundai have committed to Carbon Neutral by 2045.

We aim to reset how customers, employees and brand representatives think and feel about our brand and do this by always having our founder, Chung Ju-Yung's have a go attitude at the forefront of everything we do. At HMCA, we proudly live by the 'Have you tried it?' ethos and philosophy to progress and grow as a company.

Imagining what better will look like tomorrow,so that people can benefit from today.

The Opportunity

As the Consumer Resolution Advocate, you will be responsible for managing and resolving legally escalated customer complaints, with a focus on matters arising under the Australian Consumer Law (ACL). This includes preparing formal submissions, gathering evidence, and representing Hyundai at consumer tribunal proceedings across various Australian jurisdictions. You will play a key part in mitigating legal risk and preserving brand goodwill through strategic dispute resolution, working closely with the General Counsel and Customer Experience team.

You must not be admitted to legal practice in any Australian jurisdiction, as admission may restrict tribunal representation.

Key Responsibilities

  • Assess and manage customer complaints that involve legal escalation, particularly those relating to ACL
  • Provide clear, legally sound recommendations for resolution, balancing customer experience with company risk exposure
  • Communicate directly with customers, their legal representatives, and other external stakeholders regarding disputed matters
  • Draft formal correspondence and legal submissions articulating Hyundai's position in response to tribunal claims
  • Represent Hyundai as an advocate in consumer tribunals (e.g., NCAT, VCAT, QCAT), including attending proceedings, presenting arguments, and responding to tribunal inquiries
  • Maintain accurate and up to date records of all active and resolved cases, including timelines, correspondence, and outcomes
  • Engage with internal departments (e.g. Legal, Warranty, Product Quality) to gather technical information and coordinate responses
  • Provide guidance to internal stakeholders on ACL-related risks and resolution strategies
  • Identify patterns or recurring issues in customer complaints that may indicate broader legal or reputational risks
  • Recommend proactive measures to reduce exposure to class actions or systemic claims

About You

You have the below skills and experience and are passionate about progressing your career with an innovative and dynamic automotive brand.

  • Completion or near-completion of a Bachelor of Laws (LLB) or Juris Doctor (JD) from an accredited Australian university or equivalent.
  • You should not apply if you have been admitted to legal practice in any Australian jurisdiction, as admission may restrict tribunal representation.
  • Interest in Litigation and ACL with Strong legal reasoning, advocacy skills and the ability to communicate complex issues clearly and professionally.
  • Strong time management and prioritisation skills, with experience managing competing priorities in collaboration with other internal/external stakeholders.
  • High attention to detail with some exposure to legal research, drafting or case preparation.
  • Ability to speak confidently and advocate at tribunals.
  • Valid Driver's Licence.

Why work for Hyundai Motor Company Australia?

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset.

  • HMCA & GMAu: Exposure to all facets of the business, its products and future business.
  • Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
  • Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more
  • Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.
  • Subsidised: Gym with personal trainer on-site, onsite café with barista made coffee.
  • Travel: 2 Minute walk from the Sydney Metro and bus station, making it an ease to travel.
  • CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
  • EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.
  • Newly renovated office: Open-plan layout that stimulates productivity and collaboration.

We are an equal opportunity employer where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

Recruitment Process

If you would like a career with Hyundai Motor Company Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionLegal
  • IndustriesMotor Vehicle Manufacturing

Referrals increase your chances of interviewing at Hyundai Motor Company by 2x

Get notified about new Consumer Advocate jobs in Macquarie Park, New South Wales, Australia.

Family Dispute Resolution Practitioner – Expression of Interest

Fairfield West, New South Wales, Australia 1 day ago

Bankstown, New South Wales, Australia 4 weeks ago

Senior Advisor - FMI Resolution & Crisis Readiness

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 3 weeks ago

Lawyer, Associate or Senior Associate- Litigation & Dispute Resolution

Sydney, New South Wales, Australia 3 weeks ago

Lawyer, Associate or Senior Associate- Litigation & Dispute Resolution

Sydney, New South Wales, Australia 3 weeks ago

Lawyer, Associate - Dispute Resolution & Litigation

Sydney, New South Wales, Australia 3 weeks ago

Lawyer, Senior Associate- Litigation & Dispute Resolution

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Lawyer | Commercial Dispute Resolution | 1-2 PQE

Surry Hills, New South Wales, Australia 2 weeks ago

Dispute Resolution / Employment Solicitor - 1-3 PQE

Sydney, New South Wales, Australia 4 weeks ago

Lawyer - Dispute Resolution & Litigation

Sydney, New South Wales, Australia 1 day ago

CHW Change and Transition Lead - REQ596002

Westmead, New South Wales, Australia 1 day ago

CHW Change and Transition Lead - REQ596002

Sydney, New South Wales, Australia 1 day ago

Clinical Director - Sutherland Mental Health - Staff Specialist Psychiatrist

Caringbah South, New South Wales, Australia 1 day ago

Clinical Director - Sutherland Mental Health - Staff Specialist Psychiatrist

Caringbah, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 3 weeks ago

North Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 2 weeks ago

Senior Analyst - FMI Resolution & Crisis Readiness

Sydney, New South Wales, Australia 6 days ago

Top tier Litigation and Dispute Resolution | Senior Associate | Sydney

Sydney, New South Wales, Australia 3 weeks ago

Legal Assistant - Dispute Resolution and Litigation

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 1 day ago

Senior Analyst | Recovery and Resolution Planning

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 5 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Consumer Resolution Advocate

    1 week ago

    Sydney, New South Wales, Australia Hyundai Australia Full time $90,000 - $120,000 per year

    Hyundai Motor Company Australia Working at Hyundai Motor Company Australia At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customer andnot just supply some of Australia's most popular cars but also innovative future mobility solutions. Our purpose is...

  • Dispute Resolution Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeAdvocate Full time $100,000 - $140,000

    Job OpportunityThe ideal candidate will be responsible for managing and resolving customer complaints in accordance with Australian consumer law.This role involves assessing and managing customer complaints, providing clear and legally sound recommendations for resolution, communicating directly with customers and external stakeholders, and drafting formal...

  • Customer Complaint Resolution Specialist

    1 day ago

    Sydney, New South Wales, Australia beBeeDispute Full time $100,000 - $150,000

    Job DescriptionAs a key member of our team, you will play a crucial role in managing and resolving escalated customer complaints, with a focus on matters arising under the Australian Consumer Law (ACL). This includes preparing formal submissions, gathering evidence, and representing the company at consumer tribunal proceedings across various...

  • Chief Customer Experience Officer

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Advocate Full time $90,000 - $120,000

    Join our organisation and shape customer experiences that genuinely help people through good times and bad.As a leader, you will champion a culture of growth and care, helping others build capability, confidence, and career paths.Lead with purpose in a team that puts people first—customers and employees alike—and enjoy flexibility and impact while...

  • Mental Health Advocate

    3 days ago

    Sydney, New South Wales, Australia beBeementalhealth Full time $37,456 - $60,936

    Job TitleA Mental Health Advocate Role Awaits!This is an exciting opportunity for a skilled and compassionate individual to join our dynamic team as a Mental Health Advocate. In this role, you will play a vital part in supporting consumers with mental illness on their journey to recovery.

  • Associate - Dispute Resolution & Litigation

    3 days ago

    Sydney, New South Wales, Australia Maddocks Full time

    Legal - Dispute Resolution & Litigation | SydneyAbout usWe are a modern Australian law firm with a leading reputation.We focus on exceptional service, operational excellence, and being at the forefront of employee experience.We work closely with Australian and international businesses, organisations, and governments.About the roleWe are currently looking for...

  • Expert Dispute Resolution Advocate

    3 days ago

    Sydney, New South Wales, Australia beBeeLegal Full time $180,000 - $250,000

    Senior Legal Counsel Job DescriptionThis is a senior legal counsel role providing technically excellent, risk aware and commercially sensible legal support to our business.Managing the conduct and resolution of disputes and litigated mattersManaging external disputes lodged with AFCA and other external bodiesManaging and instructing external law firmsThe...

  • Associate - Dispute Resolution & Litigation

    3 weeks ago

    Sydney, New South Wales, Australia Maddocks Full time

    Legal - Dispute Resolution & Litigation | Sydney About us We are a modern Australian law firm with a leading reputation.We focus on exceptional service, operational excellence, and being at the forefront of employee experience.We work closely with Australian and international businesses, organisations, and governments.About the role We are currently...

  • Customer Advocate

    24 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $90,000

    Job TitleThe Customer Relations Specialist - Reputation Management role is a proactive and solutions-focused position that advocates for customers while safeguarding and enhancing the company's brand reputation across multiple platforms.This key role requires a high level of customer advocacy, ensuring timely and empathetic responses to customer reviews and...

  • Associate - Dispute Resolution & Litigation

    2 weeks ago

    Sydney, New South Wales, Australia Maddocks Full time

    Legal - Dispute Resolution & Litigation | SydneyAbout usWe are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence, and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations, and governments.About the roleWe are currently looking...