Customer Advocate

1 day ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $90,000
Job Title

The Customer Relations Specialist - Reputation Management role is a proactive and solutions-focused position that advocates for customers while safeguarding and enhancing the company's brand reputation across multiple platforms.

This key role requires a high level of customer advocacy, ensuring timely and empathetic responses to customer reviews and cases.

The ideal candidate will be responsible for resolving escalated warranty, service, and delivery issues with innovative problem-solving and clear communication.

In addition, this role involves applying Salesforce Customer 360 to track cases and maintain a complete customer journey view.

The team uses AI tools and automation to improve resolution speed, accuracy, and customer messaging.

About the Role
  • Take ownership of customer reviews and cases, ensuring timely and empathetic responses.
  • Resolve escalated warranty, service, and delivery issues with innovative problem-solving and clear communication.
  • Apply Salesforce Customer 360 to track cases and maintain a complete customer journey view.
  • Use AI tools and automation to improve resolution speed, accuracy, and customer messaging.
Required Skills and Qualifications
  • Proven experience in customer service, ideally in furniture, retail, or service industries.
  • Confident in conflict resolution, case ownership, and managing reviews across digital platforms.
  • Skilled in Salesforce Customer 360 or similar CRM platforms.
Benefits
  • Daily Perks: freshly brewed coffee from our onsite barista.
  • Generous Discounts: employee and family & friends discounts on premium products.
  • Career Growth: be part of a fast-growing, innovative company that values your professional development.

Our organization is dedicated to creating simplicity and balance in both our living spaces and work environment. Our values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.

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