IT Professional

3 days ago

Canberra, ACT, Australia beBeeTechnical Full time $120,000 - $150,000

Technical Support Specialist – IT Services

We are seeking a skilled technical support specialist to fill this challenging role in Canberra. As a senior member of our IT team, you will be responsible for delivering expert technical leadership and contributing to a culture of shared success.

Key Responsibilities
  • Provide advanced technical support across all user-facing IT services, including priority assistance, troubleshooting, and maintenance of Microsoft 365 user technologies and AV/meeting room systems.
  • Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.
  • Support and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint; assist users with collaboration, access, and productivity tool usage.
  • Mentor team members and help build capability across the team through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.

This is a hands-on, customer-facing role suited to someone who enjoys variety, takes ownership of outcomes, and is comfortable working across service desk, TechBar, deskside, and training functions.

About the Role

This is an exciting opportunity to join our dynamic IT team as a Technical Support Specialist. The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Requirements

  • Relevant tertiary qualification in a field such as computer science, information technology, or a related discipline.
  • Proven experience in providing technical support and guidance to end-users.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.

What We Offer

We offer a competitive salary package, opportunities for career advancement, and a dynamic work environment that encourages collaboration and innovation.

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