
Dispute Resolution Specialist
2 weeks ago
This role is centered around ensuring the continuous improvement of QBCC's Dispute Resolution Service and Statutory Home Warranty Scheme.
The primary objective is to assess complaints about defective building work, monitor, review, and report on the scheme's performance.
Key Responsibilities- Contribute to the assessment of complaints about defective building work and in monitoring, reviewing, and reporting on the insurance scheme's performance.
- Develop and deliver the Resolution Services operational plan.
- Investigate and assess complaint about defective building work and insurance claims according to relevant legislation, insurance policy conditions, guidelines, and procedures.
- Provide advice and opinions to senior officers regarding dispute resolution and Queensland Home Warranty Scheme.
- Represent QBCC's position in relation to reviews of decisions before the QCAT.
- Sound knowledge of the building and construction industries.
- Strong investigative, analytical problem-solving, and decision-making skills.
- Ability to communicate effectively with stakeholders, managers, staff, and customers.
Undertake other general duties that contribute toward the ongoing improvement of Resolution Services and foster a cohesive team environment.
Essential Skills- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage an on-going caseload.
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