Customer Support Team Lead
5 days ago
At Opal HealthCare, we are dedicated to our purpose to bring joy to those we care for. In this role, you will be leading our sales, resident admissions, and admin function.
This is a full-time Monday to Friday role, located in Keilor East, where you will be responsible for managing customer enquiries, conducting site tours, and implementing sales programs to improve uptake of additional services.
You will also be responsible for monitoring service standards and customer feedback, as well as performing reception and other administration duties as required.
This role is ideal for someone with experience in sales and administration roles, with a passion for delivering exceptional customer service and driving business growth.
As a valued member of our team, you will have access to a range of benefits, including work/life balance, dedicated mentoring, and internal/external career development programs.
Opal HealthCare is Australia's largest residential aged care provider, with 133 Care Communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect, and Excellence are at the heart of everything we do.
Please note that all applicants must be willing to complete a pre-employment medical, police clearance, and NDIS worker's clearance.
Key Responsibilities:
- Manage customer enquiries and conduct site tours
- Implement sales programs to improve uptake of additional services
- Monitor service standards and customer feedback
- Perform reception and other administration duties as required
Requirements:
- Experience in sales and administration roles
- Passion for delivering exceptional customer service and driving business growth
- Ability to work in a fast-paced environment
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