Customer Service Representative
3 weeks ago
We are seeking a highly motivated and experienced Customer Services Officer to join our team at Belgravia Leisure. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experience to our guests.
Key Responsibilities:
- Achieve sales targets and deliver exceptional customer service to our guests
- Provide relevant and accurate information to prospective members and guests
- Conduct tours of the centre/facility to showcase our services and facilities
- Apply sound cash handling principles and use of Point of Sale (POS) systems
About You
We are looking for someone with a strong sales and customer service background, who is able to build rapport and positive relationships with people. You will have experience in working in a team to achieve collective and individual targets, and possess strong communication skills.
You will also have a passion for delivering exceptional customer experience and a flair for positively influencing and negotiating win-win outcomes. If you are a team player who is able to lead by example, we want to hear from you.
About the Perks
As a staff member of Belgravia Leisure, you will have access to all the leisure facilities in Moonee Valley, including Ascot Vale Leisure Centre and Queenspark Swimming Pool.
About the Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
About the Qualifications
- Current First Aid Certificate (Level 2) & CPR
- Current Working with Children Check (or equivalent)
- Current National Police Check
- Customer service and/ or sales experience
- Experience in achieving collective and individual targets
- Ability to work independently and in a team environment
- Passion for customer experience
- Strong interpersonal skills and the ability to communicate with a diverse range of guests
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