Senior Client Services Director

4 hours ago

Sydney, New South Wales, Australia The Trade Desk, Inc. Full time
About the Role

The Trade Desk, Inc. is seeking a seasoned senior leader to join our team as a Director of Client Services. As a key member of our organization, you will be responsible for leading the development of an agency portfolio, providing technical and client service excellence, and driving business growth.

Key Responsibilities
  • Lead the development of an agency portfolio as a senior strategic advisor, providing technical and client service excellence based on TTD's vision and values.
  • Demonstrate the value of The Trade Desk by crafting innovative technical solutions that meet the clients' needs and business goals with a thorough understanding of their technology stack's dependencies.
  • Provide thought leadership to your client and their partner ecosystem on how to best leverage The Trade Desk's platform and integration capabilities.
  • Work closely with Business Development to cultivate your accounts and become an extension of your client's organization to solve their unique challenges through technology and automation.
  • Responsible for growing your book of business through strategic cross-selling and upselling opportunities by understanding the core client business needs.
  • Develop trusting and productive relationships with key stakeholders both internally and externally.
  • Manage, motivate, and empower a cross-functional team (Account Managers & Traders) to drive consistent YoY account growth, overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, managing bandwidth, and maintaining a high level of performance from the team, reporting progress against goals to management.
  • Participate in product roadmap build-out discussions based on client needs with senior leadership, product, & engineering.
  • Communicate effectively with other functional leaders (product, marketing, inventory & partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization.
  • Maintain strong cross-pod relationships to support horizontal center of excellence across account management and traders.
Requirements
  • An experienced senior leader who has a solid technical background and is skilled in building and nurturing client relationships.
  • We are looking for an individual possessing excellent communication, strategic thinking, and leadership skills to serve as a player-coach across a portfolio of key accounts. Your duties will involve both managing relationships with clients and leading a team of Account Managers and Traders.
  • Extensive experience within the digital and programmatic industry in a client-focused role.
  • Experience establishing longstanding, consultative client relationships.
  • Ability to build strong relationships with internal and external stakeholders, executive team, and industry groups.
  • Experience at an online publisher, agency, Mar Tech, SSP, DSP, or other online advertising role.
  • Strong management and leadership skills through a collaborative team approach.
  • A sense of maturity and ability to see the larger picture when making internal and external decisions and coaching your team to do the same.
  • Repeatedly and consistently demonstrates confidence and good judgment in ambiguous situations, is experienced in diffusing difficult situations, and has a proven track record of resolving conflict.
  • Execute, and coach others to execute, timely in a fast-paced environment through effective time management and prioritization skills.
  • Ambition to develop personally and nurture the development of others.
  • Excellent communication and interpersonal skills.
  • Excellent influencing and negotiation skills.
  • Highly organized with a strong attention to detail.
  • Exemplars of TTD culture and values, teaching others how to act with grit, humility, generosity, and poise.
About The Trade Desk, Inc.

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers, we set a new standard for global reach, accuracy, and transparency. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

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