System Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $130,000
System Support Specialist

This role is ideal for individuals with a strong background in healthcare and Oracle Health EMR systems.

  • Action on and report Cherwell tickets raised by clinical system users
  • Handle tickets to vendor service desks
  • Test and release patches and upgrades
  • Maintain and enhance the system
About This Role

As a System Support Specialist, you will be an integral member of our team responsible for upkeeping and supporting fundamental features of our clinical systems. Your extensive experience in healthcare and Oracle Health EMR build will enable you to respond to incidents and ongoing problems in a timely manner.

You will be responsible for managing and maintaining the overall health and performance of our clinical systems, ensuring seamless interactions between different components. Your expertise will be invaluable in identifying and resolving issues that may impact patient care.

Key Responsibilities

The following are some key areas of responsibility:

  • Core activity required to maintain and enhance the system, including testing and release management of patches and upgrades
  • Position design and provisioning
  • Assisting with development of clinical documentation forms and templates
  • Clinical reporting
  • Management of code sets and event set hierarchy
Requirements

To succeed in this role, you will need:

  • A minimum 2 years' experience in information technology, support/system administration or health information management, focusing on computerised workflows, documentation, system design and maintenance
  • Self-motivation and ability to work both independently and in a complex team environment
  • A willingness to engage with clinical users to elicit information and assist with troubleshooting issues
  • A high level of attention to detail and proactive identification of gaps in information and system configuration
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Professional development opportunities
  • Career advancement possibilities
  • Salary packaging, including novated vehicle leasing
  • A safe and supportive work environment

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