Technical Support System Specialist

1 day ago

Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000

Job Title: Technical Support Specialist

We are seeking a skilled professional to fill the role of Technical Support Specialist.

This is an excellent opportunity for those who enjoy working in a fast-paced technical environment and possess strong problem-solving skills.

The successful candidate will have excellent communication skills, be proactive in resolving technical issues, and have a strong understanding of technology systems.

Key Responsibilities:

  • Evaluate customer needs and work to resolve technical issues with our system.
  • Provide education and support to ensure optimal confidence in system operation.
  • Determine the best course of action to resolve technical issues, which may involve phone support or further diagnostics.
  • Communicate effectively with various teams.
  • Accurately record issues and data into our database.

Requirements:

  • Minimum 2 years of relevant work experience, preferably with a technical background.
  • Excellent written and oral English communication skills.
  • Excellent customer service skills.
  • Ability to prioritize effectively and handle shifting priorities.
  • Experience with CRM systems and MS Office Suite.
  • Technical industry experience or background preferred.
  • Understanding of distributed generation and/or energy storage systems preferred.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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