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Technical Specialist
2 months ago
EML is a leading provider of workers compensation and personal injury claims management services.
We strive to deliver exceptional support to individuals and organizations affected by workplace injuries, helping them navigate the return-to-work journey.
Our team is dedicated to fostering a culture of learning and growth, investing in our employees' development to ensure long-term career success.
The OpportunityAs a Technical Specialist, you will play a vital role in supporting our Case Management teams by providing expert guidance on compensation payment schemes and assisting with their administration.
You will work in a customer-centric environment that focuses on proactive claims management, using your experience and expertise to coach team members and provide strategic advice in accordance with Victorian workers compensation law and Work Safe Victoria guidelines.
This is a permanent, full-time position based in our Melbourne office, with flexibility to work from home.
Your Responsibilities- Provide technical support to claims teams in line with Victorian workers compensation law and Work Safe Victoria guidelines.
- Offer regular advice and feedback to Claims Specialists/Case Managers and Team Leaders, improving overall quality of decisions related to liability, work capacity, permanent impairment, and weekly payment entitlements.
- Review and provide feedback on current claims management practices and procedures, ensuring emerging trends are identified and managed.
- Develop strategic initiatives and procedures to ensure all service, performance, and compliance measures are achieved.
- Build and maintain strong collaborative relationships with internal and external stakeholders.
- Assist with organizational compliance with legal, governance, and Work Safe Victoria agent requirements.
We are seeking a highly skilled and experienced Technical Specialist with:
- Strong technical experience, preferably within the Victorian workers compensation scheme.
- Experience in managing workers compensation claims across various segments.
- Exceptional problem-solving and strategic thinking skills.
- Experience in leadership, particularly coaching and supporting others to succeed.
- Qualifications in Law and working experience in personal injury litigation would be highly advantageous.
We value diversity and inclusion, and we are committed to maintaining a workplace where everyone feels valued and respected.
We offer a range of benefits, including:
- A vibrant, collaborative, and innovative team culture.
- Flexibility with the opportunity to work from home when fully trained.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Company-wide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Up to 16 weeks paid parental leave, plus super.
