Technical Specialist

1 day ago


Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time
About EML

We are a leading provider of workers compensation solutions, dedicated to helping employers manage their risks and protect their employees. Our team is passionate about delivering exceptional service and supporting our clients in achieving their goals.

The Role

We are seeking a highly skilled Technical Specialist to join our team in Melbourne. As a Technical Specialist, you will play a critical role in providing technical support and advice to our claims teams, ensuring compliance with workers compensation legislation and best practices.

Your Responsibilities
  • Review and maintain compliance with policies and procedures, including the application and implementation of amendments
  • Participate in meetings with claims teams to provide progress updates and recommendations
  • Develop effective working relationships with the claims teams to identify areas for operational improvement across multiple client portfolios
  • Establish effective mechanisms for providing technical feedback (including at an individual and team level), updates and learnings
  • Assist with building quality initiatives into EML business processes
About You
  • Experience in influencing, coaching, and relationship development skills
  • Understanding of relevant VIC workers compensation legislation
  • Capability to understand operational application of legislation requirements
  • Effective oral and written communication skills
  • Excellent presentation skills
  • Best practice dispute resolution, negotiation, and mediation
  • Capability to develop and support continuous improvement initiatives
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to delivering exceptional service and supporting our clients in achieving their goals.



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