Technical Specialist

8 hours ago


Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time
{"title": "Technical Specialist", "content": "About the Role

EML (Employers Mutual Limited) is seeking a skilled Technical Specialist to join our team in Melbourne. As a Technical Specialist, you will play a critical role in providing technical support and advice to our claims teams, ensuring compliance with workers compensation guidelines and policies.

Your Responsibilities
  • Review and maintain compliance with policies and procedures, including the application and implementation of amendments
  • Participate in meetings with claims teams to provide progress updates and recommendations
  • Develop effective working relationships with the claims teams to identify areas for operational improvement across multiple client portfolios
  • Establish effective mechanisms for providing technical feedback (including at an individual and team level), updates and learnings
  • Assist with building quality initiatives into EML business processes
About You
  • Experience in influencing, coaching, and relationship development skills
  • Understanding of relevant VIC workers compensation legislation
  • Capability to understand operational application of legislation requirements
  • Effective oral and written communication skills
  • Excellent presentation skills
  • Best practice dispute resolution, negotiation, and mediation
  • Capability to develop and support continuous improvement initiatives
About EML

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

", "lang_code": "en-US"}

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