Case Manager Partnership

2 weeks ago

Sydney, New South Wales, Australia beBeeRelationships Full time $98,765 - $123,456
Job Title: Case Manager Relationships

The role of a Case Manager - Relationships involves providing dedicated service to insurers and clients. The case manager will handle various types of claims, including Death, Terminal Illness, Income Protection, Permanent Incapacity, and Total and Permanent Disablement.

This position requires the ability to balance member needs with operational limits. The primary contact for members/claimants, the Case Manager - Relationships must ensure accurate and timely information delivery while maintaining respect and sensitivity.

Key Responsibilities:

  • Manage multiple tasks and competing priorities effectively.
  • Take ownership of claims and ensure regular proactive follow-up and phone contact to drive outcomes.
  • Create a positive experience by quickly establishing rapport with members.
  • Embrace change to provide superior customer service to Fund Members.
  • Build effective relationships with the team and key contacts.

Requirements:

  • Group insurance knowledge (including Death, TPD, TIB, and PI claims processes).
  • Analytical and problem-solving skills.
  • Microsoft Office skills (Word, Excel, PowerPoint).
  • Minimum 1 year case management and/or assessment experience in group life claims or equivalent (relating to personal injury).
  • Customer service experience.
  • Strong communication skills (verbal and written).

Link Group Profile:

Link Group is a leading fund administration and share registry specialist, providing technology-enabled administration solutions. We handle sensitive data securely and confidentially.

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