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Desktop Technical Support Specialist
2 weeks ago
We are seeking a skilled professional to provide top-notch technical support to our employees.
The ideal candidate will possess strong technical knowledge of Microsoft 365, including Office, Windows 10 Pro, Active Directory, and Apple IOS/Mac and Android.
They will also have experience in providing desktop support using a computerised service management ticketing system.
This is an exciting opportunity to work in a dynamic environment and contribute to the delivery of exceptional customer service.
Key Responsibilities:- Provide technical assistance to employees via phone, email, or in-person
- Troubleshoot technical issues and resolve problems efficiently
- Maintain accurate records of incidents and resolutions
- Stay up-to-date with new technologies and processes
- Technical knowledge of Microsoft 365 and other relevant technologies
- Experience in providing desktop support
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- A supportive team environment
- Opportunities for career growth and development
- A competitive remuneration package
- A range of employee benefits and perks
