Senior Location Operations Manager
3 weeks ago
At Avis Budget Group, we're a leading provider of global transportation solutions. Our team of 25,000 driven people performs with purpose to deliver innovative customer-focused services.
Role OverviewThis role is an exciting opportunity to join our leadership team as a Senior Location Operations Manager at our Brisbane Airport location. As the head of our local operations, you will be responsible for driving our team and locations to new heights while delivering exceptional experiences to our valued customers.
What You'll Do- Drive Operational Excellence: Oversee all activities at our rental location, ensuring smooth day-to-day operations and profitability, while maintaining satisfied customers and employees alike.
- Lead by Example: Coach counter employees to follow the Customer Service and Sales process, manage team members effectively, and optimize the flow of vehicles in the car park and wash.
- Market and Sell: Identify customer needs, maximize sale opportunities, and meet sales goals set by management through effective marketing of Avis Budget products and services.
- Maintain Vehicle Standards: Ensure vehicles for rent meet company standards for cleanliness, mechanical/body condition, and roadworthiness, and inspect returned vehicles for body damage.
- Develop and Foster a Harmonious Team Environment: Lead and manage the team on shift through sales coaching and mentoring, counselling, and resolving conflicts and disciplinary issues in accordance with guidelines.
- Demonstrated Understanding of Customer Service and Sales Process
- Experience in Supervisory or Leadership Role
- Sales and Negotiation Experience
- Excellent Verbal and Written Communication Skills
- Knowledge of Workplace Health and Safety
- Fully Licensed Driver
- Salary + Bonus + Use of Fleet Vehicle
- Wellbeing Program with Life Insurance + Discounted Health Insurance + Superannuation Options
- Access to Perkbox – Discounts and Offers with Hundreds of Retailers and Big Brands
- Employee Discounts on Car Rental across Avis Budget Group
- Employee Assistance Programme (EAP) Provided by Converge
$80,000 - $110,000 per annum, depending on experience.
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