Operations Manager

4 days ago


Brisbane, Queensland, Australia Avis Budget Group Full time

We are seeking an experienced Operations Manager to drive our team and locations in Brisbane, Queensland, Australia to new heights. This is a leadership role that oversees all activities at our rental location, ensuring smooth and profitable operations with satisfied customers and employees.

The ideal candidate will have a demonstrated understanding of the Customer Service and Sales Process and experience in supervisory or leadership roles with coaching employees. They will be responsible for managing day-to-day operations, including marketing Avis Budget products and services, managing team members, and ensuring vehicles meet company standards.

Key responsibilities include:

  • Leading and managing the team on shift through sales coaching and mentoring
  • Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues
  • Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location

This role also involves participating in recruitment and selection of new staff, rostering and scheduling employees, and working efficiently and effectively in a team environment to maintain a culture of service excellence.

The successful candidate will be offered a competitive salary of AU$85,000 plus bonus and use of fleet vehicle, as well as access to wellbeing programme, discounts and offers with hundreds of retailers, and employee discounts on car rental across Avis Budget Group.



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