Restaurant Operations Manager
4 weeks ago
At Hungry Jack's, we're committed to delivering exceptional customer experiences in our Quick Service Restaurant industry. As a Retail Manager, you will play a vital role in ensuring the safe and efficient operation of our restaurants under the supervision of the Restaurant Manager.
Key Responsibilities:- Provide Safety Leadership and manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
- Ensure safety and security procedures are enforced and create a Guest Obsessed Culture through interview, hire, train and supervise your team to deliver exceptional guest service.
- Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role.
- Execute the National Marketing Plan on your shifts to ensure guests receive a consistent experience.
- Respond to guest inquiries and feedback about goods and services and provide corrective actions or escalation to ensure guest satisfaction.
- AQF Associate Degree, Advanced Diploma or Diploma or at least three years of relevant experience.
- All successful applicants will be required to provide a National Police check.
- Please note that people with criminal records are not automatically barred from applying for this position.
We offer a competitive salary package of $75,000 - $80,000 per year, plus superannuation benefits. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you.
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