Night Shift Hotel Operations Manager

3 days ago


Brisbane, Queensland, Australia Mercure Full time

Job Summary:

We are seeking a highly skilled Night Shift Hotel Operations Manager to join our team at Mercure. As a key member of our front office department, you will be responsible for ensuring the smooth operation of our hotel during overnight hours.

About the Role:

  • Salary: $60,000 - $80,000 per annum (dependent on experience)
  • Location: [TBD]
  • Type: Full-time

Key Responsibilities:

As a Night Shift Hotel Operations Manager, your duties will include:

  • Conducting daily balancing and reconciliation of night audit processes
  • Providing exceptional customer service to guests during check-in, check-out, and throughout their stay
  • Maintaining accurate records of credit and cash transactions, as well as accounting documentation
  • Assisting guests with luggage and other concierge duties as required
  • Resolving guest complaints and challenges in a professional and courteous manner

Requirements:

  • Exceptional customer service experience, preferably in a hotel front office environment
  • Excellent time management skills, with the ability to multitask and prioritize tasks effectively
  • A naturally confident personality, with the ability to approach guests and initiate conversation
  • Competent computer skills, with experience in Opera being desirable
  • Strong verbal and written communication skills

Benefits:

We offer a competitive salary and benefits package, including:

  • A comprehensive training program to support your growth and development
  • The opportunity to work with a global brand, with 5400+ hotels across 110+ countries
  • A flexible work schedule to ensure a healthy work-life balance
  • Access to our Accor Academy, providing opportunities for learning and career advancement

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.



  • Brisbane, Queensland, Australia Mercure Full time

    Job SummaryWe are seeking a highly skilled Hotel Night Operations Specialist to join our team at Mercure Brisbane Spring Hill. As a key member of our Front Office department, you will be responsible for ensuring the smooth operation of our hotel during night shifts.About the RoleWork overnight from 11pm to 7am, with flexibility to work shifts across 7 days,...


  • Brisbane, Queensland, Australia Luxxe Outsourced Hotel Services Full time

    Luxxe Outsourced Hotel Services is a boutique services company operating in various locations across Australia.We provide highly-trained staff across various roles, including Housekeeping, Rooms and Public Areas.The role of Assistant Housekeeping Manager is critical to the success of our hotels.This position involves supervising the Housekeeping team and...


  • Brisbane, Queensland, Australia Visy Full time

    Transform Your Career in Glass RecyclingWe are seeking a dedicated and skilled Plant Operator to join our established team at the Crestmead Glass Recycling facility in Queensland. This role involves working 12-hour shifts from 6pm to 6am on a rostered pattern, offering an excellent work-life balance and competitive remuneration.About the Role:Monitor...

  • Operations Director

    16 hours ago


    Brisbane, Queensland, Australia Seibu Prince Hotels Worldwide Full time

    Seibu Prince Hotels Worldwide OpportunityWe are seeking an experienced General Manager to lead the Park Regis North Quay. As a strategic leader, you will oversee all aspects of hotel operations, ensuring exceptional guest satisfaction and driving financial performance.About the RoleThe successful candidate will be responsible for:Leading a team of...


  • Brisbane, Queensland, Australia Visy Full time

    Visy, a leading provider of sustainable packaging solutions, is seeking an experienced Glass Recycling Plant Operator to join our team in Queensland. This role offers a unique opportunity to be part of a state-of-the-art plant under construction in Yatala, set to become the Southern Hemisphere's premier glass recycling facility.About VisyWith over 75 years...


  • Brisbane, Queensland, Australia Accor Hotels Full time

    Job Title: Hotel Revenue Optimization LeaderAbout UsFairmont Chicago, Millennium Park is a luxurious hotel located in the heart of Chicago's vibrant downtown area. Our hotel offers stunning views of Millennium Park and the city skyline, making it an ideal destination for both business and leisure travelers.About the RoleWe are seeking a highly skilled Hotel...


  • Brisbane, Queensland, Australia Dgcon Full time

    About UsDe Goey Contractors (DGC) is a renowned leader in various aspects of coal mining, terminal maintenance projects, port maintenance, manufacturing, and labour hire.About the RoleWe are seeking experienced Senior Operations Supervisors to join our team in Mackay. As a key member of our team, you will be responsible for overseeing daily operations and...


  • Brisbane, Queensland, Australia Novotel Full time

    We are seeking a highly skilled and experienced Senior Culinary Operations Manager to join our team at Novotel Sunshine Coast Resort and Sunshine Coast Convention Centre.OverviewThe Novotel Sunshine Coast Resort and Sunshine Coast Convention Centre is a stunning coastal resort featuring over 370 luxurious rooms, a sparkling pool, a lively lagoon for water...

  • Operations Manager

    2 weeks ago


    Brisbane, Queensland, Australia Avis Budget Group Full time

    We are seeking an experienced Operations Manager to drive our team and locations in Brisbane, Queensland, Australia to new heights. This is a leadership role that oversees all activities at our rental location, ensuring smooth and profitable operations with satisfied customers and employees.The ideal candidate will have a demonstrated understanding of the...


  • Brisbane, Queensland, Australia Visy Full time

    We are seeking a dedicated Plant Operator to join our established team at the Glass Recycling facility based in Crestmead.This role involves working 12-hour shifts from 6pm to 6am on a rostered pattern, offering an excellent work-life balance and competitive remuneration.Our facility processes container deposit scheme glass and recovered glass from the...


  • Brisbane, Queensland, Australia Hungry Jacks Full time

    At Hungry Jack's, we're committed to delivering exceptional customer experiences in our Quick Service Restaurant industry. As a Retail Manager, you will play a vital role in ensuring the safe and efficient operation of our restaurants under the supervision of the Restaurant Manager.Key Responsibilities:Provide Safety Leadership and manage day-to-day...


  • Brisbane, Queensland, Australia Avis Full time

    OverviewAvis Budget Group is a leading provider of global transportation solutions, with a team of 25,000 driven people performing with purpose.We're looking for a highly skilled and experienced Senior Fleet Operations Manager to join our team in Brisbane, Queensland, Australia.Salary and BenefitsThe estimated salary for this role is AU$110,000 - AU$130,000...


  • Brisbane, Queensland, Australia Dhl Global Forwarding (Australia) Pty Ltd. Full time

    At DHL Global Forwarding (Australia) Pty Ltd., we offer a competitive hourly rate of $AUD 60,000 - $80,000 per annum, depending on experience. About the RoleWe are seeking an experienced Perishable Export Specialist to join our team based in Brisbane Airport office.Key ResponsibilitiesManage processes, handle and distribute all required documentation in the...


  • Brisbane, Queensland, Australia Avis Budget Group Full time

    About Avis Budget GroupAt Avis Budget Group, we're a leading provider of global transportation solutions. Our team of 25,000 driven people performs with purpose to deliver innovative customer-focused services.Role OverviewThis role is an exciting opportunity to join our leadership team as a Senior Location Operations Manager at our Brisbane Airport location....


  • Brisbane, Queensland, Australia VISY Full time

    Visy is a leading provider of sustainable packaging solutions, driven by a commitment to the circular economy. Our 7,000-strong team operates across 150 global locations, predominantly in Australia and New Zealand.


  • Brisbane, Queensland, Australia Caravan Parks Association Of Queensland Full time

    At the Caravan Parks Association of Queensland, we are seeking an experienced Operational Director to oversee the day-to-day operations of our organization.About the RoleWe offer a unique opportunity for someone looking to develop their leadership skills and advance in Association management. As an Operational Director, you will work closely with our CEO and...

  • Executive Chef

    16 hours ago


    Brisbane, Queensland, Australia ALH Hotels Full time

    About the RoleWe are seeking an experienced Cook / Chef to join our team at an ALH venue in Queensland.ResponsibilitiesSetting up workstations and operating kitchen equipment to ensure a smooth serviceBaking, grilling, steaming or boiling fish, meat, vegetables and other foods to meet high culinary standardsAdhering to kitchen hygiene and safety standards to...


  • Brisbane, Queensland, Australia Wilson Fishing Full time

    About Wilson FishingWilson Fishing is a leading manufacturer and distributor of high-quality fishing equipment, proudly serving the industry for over 60 years with innovative products and exceptional service.Job Title: Warehouse Operations ManagerAbout the Role:This full-time position is pivotal in supporting the company's growth and success in the fishing...


  • Brisbane, Queensland, Australia Caravan Parks Association Of Queensland Full time

    Senior Business Operations Executive - QueenslandWe're seeking an experienced General Manager to lead our team in Queensland. As a key member of our leadership group, you'll be responsible for overseeing the day-to-day operations of CPAQ and ensuring our activities align with strategic objectives.This is a unique opportunity to develop your leadership skills...


  • Brisbane, Queensland, Australia Remondis Australia Pty Ltd Full time

    Job OverviewWe are seeking an experienced Waste Management Operations Manager to join our team at Remondis Australia Pty Ltd. As a key member of our operations team, you will be responsible for managing the resourcing and processes critical to delivering exceptional customer service.About the RoleThis is a newly created role that requires a high level of...