Digital Transformation Leader for Home Assessments

1 month ago


North Lakes, Queensland, Australia Auto & General Full time

About Auto & General

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

Role Overview

The Digital Transformation Leader for Home Assessments plays a pivotal role in guiding and overseeing the team responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

This position requires a strong leader with exceptional time management and organisational skills, able to drive values and culture, commercial acumen, manage complexity, execution excellence and develop people.

Main Responsibilities

  • Coach and Develop Team Members: Provide continuous coaching of team members in areas such as scoping accuracy, cost validation, compliance, project coordination and management, usage of virtual assessing software and virtual assessment techniques.
  • Operate within the Home Claims Operating Model: Interpret operational reporting and analytical information to support team daily, weekly and monthly priorities.
  • People Leadership: Lead, monitor and inspire the team to execute a high standard of service and process adherence; Manage team members in accordance with company policies and employment laws.
  • Cost Control: Implement cost control strategies to deliver cost outcomes to plan; Refine existing cost control strategies in line with business objectives.
  • Relationship Management: Build and maintain relationships with internal and external stakeholders.

About You

You will bring experience managing a team of professionals, operating effectively as part of a team with accountability for business results. Proven ability to lead, performance manage, coach and mentor a team. Strong change-agility. Previous estimating experience preferred. Exceptional time management and organisational skills.

Benefits

  • Competitive Salary: $120,000 - $150,000 per annum depending on experience.
  • Flexible Working Arrangements: Work from home two days per week.
  • Professional Development Opportunities: Learning and development opportunities to suit everyone.
  • Wellbeing Programs: Healthy mind and body hub, mental health support and fitness discounts.


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