Home Claims Consultant: Insurance Professional

5 days ago


North Lakes, Queensland, Australia Auto & General Full time

About Us

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At Auto & General, we strive to provide exceptional insurance solutions that safeguard our customers in times of need. As a Home Claims Consultant, you will play a vital role in delivering this commitment.

The Opportunity

We are seeking an experienced and customer-focused professional to join our team. This is a fantastic opportunity to work with a supportive team, leverage your skills, and contribute to the growth of our company.

Job Description

  • Customer Service Specialist: Manage home insurance claims from start to finish, ensuring seamless customer experiences.
  • Critical Thinking: Analyze reports, documents, and evidence to make informed decisions about claims.
  • Relationship Building: Foster strong relationships with customers, colleagues, and external partners.
  • Problem-Solving: Resolve complex issues, conflicts, and customer concerns in a timely and professional manner.
  • Time Management: Prioritize tasks, manage workload, and meet deadlines in a fast-paced environment.

What We're Looking For

  • Excellent Communication Skills: Deliver clear, concise messages to customers, colleagues, and stakeholders.
  • Customer-Centric Approach: Empathize with customers' needs, concerns, and expectations.
  • Adaptability: Thrive in a dynamic environment with changing priorities and challenges.
  • Technical Skills: Proficiency in relevant software, systems, and tools.

Benefits and Perks

  • Competitive Salary**: $85,000 - $105,000 per annum (dependent on experience).
  • Ongoing Training and Development**: Enhance your skills and knowledge with our comprehensive training programs.
  • Collaborative Team Environment**: Work with a supportive team that values open communication, respect, and teamwork.
  • Work-Life Balance**: Enjoy a healthy work-life balance with flexible working hours and generous leave entitlements.
  • Recognition and Rewards**: Celebrate your achievements and milestones with employee recognition programs and rewards.

Location

This role is based at our North Lakes office, offering easy access to local shops, cafes, and restaurants.

Join Our Team

If you're passionate about delivering exceptional customer service, building meaningful relationships, and contributing to a growing organization, we encourage you to apply today



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