Strategic Customer Experience Lead
2 weeks ago
The Senior CRM Specialist is a key role in driving customer lifecycle and marketing automation solutions across the business.
Key Responsibilities- Lead a team to implement a new CRM platform.
- Develop customer lifecycle activities using martech solutions for onboarding, automated, and personalized experiences.
- Coordinate data workflow from sources to CRM for effective use of features.
- Monitor performance and set up dashboards for reporting.
- At least 3 years of experience managing CRM platforms and marketing automation.
- Hands-on experience with CRM and marketing automation tools such as Hubspot, Zoho, Braze, or Salesforce Marketing Cloud.
- Strong skills in email and SMS campaign creation including copywriting, design, templating, testing, and optimization.
- Data-driven mindset with experience in segmentation, journey building, analytics, and lifecycle marketing.
We offer flexibility, including remote work options. Our culture is high-performance and passionate about making a positive impact.
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Strategic Customer Experience Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $90,000 - $120,000About the Role We are looking for a Customer Engagement Leader to join our service team. This is a 12-month fixed-term secondment to cover parental leave. This role plays a key part in protecting our customers and upholding our reputation. The service team handles areas such as payments, claims, and member communications - often acting as a central...
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Customer Experience Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerConnectionsManager Full time $120,000 - $140,000Job Title: Customer Connections ManagerThis role involves leading a team responsible for connecting customers to power. The ideal candidate will have experience in customer connections, design, construction or similar.The successful applicant will drive and lead the team ensuring success in overall customer connections processes from start to finish.This...
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Customer Experience Lead
1 week ago
Melbourne, Victoria, Australia beBeeExperience Full time $150,000 - $175,000Job Title: CX LeaderWe are seeking a skilled professional to lead our customer experience initiatives. This role will play a key part in driving initiatives that turn insight into action across all customer types.About the RoleThis is an exciting opportunity to join our team and make a real difference in delivering fairness for consumers. You will be...
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Strategic Leader for Customer Experience
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Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $180,000Job TitleHead of Customer SuccessYou will drive the strategic direction and day-to-day performance of the customer success centre, delivering exceptional customer experiences across multiple channels and touchpoints.This leadership role oversees consumer relations, inbound case management, inside sales, and customer platforms to ensure every interaction adds...
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Customer Experience Lead
1 week ago
Melbourne, Victoria, Australia beBeeCustomer Full time $140,000 - $190,000Customer Experience LeadAs a key member of our organization, the Customer Experience Lead will play a pivotal role in delivering a customer-centric strategy, vision, and roadmap.This role will help embed strong foundations for delivering exceptional customer experiences and drive initiatives that turn insights into actionable improvements across all customer...
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Strategic Customer Experience Leader
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $140,000As a strategic customer experience leader, you will oversee all facets of customer service and internal account management operations. You will lead your team to exceed customer expectations with clear direction and communication that outlines the value and accountability they are responsible for.You will develop strategies that elevate overall customer...
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Strategic Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeMarketing Full time $135,000 - $150,000Customer Journey Manager Position OverviewThe Global and Regional Division spearheads the University's commitments to its markets and communities, overseeing strategic intent to connect both globally and locally.Main Responsibilities:Develop, co-create, and execute segment, journey, and recruitment strategies to enhance business outcomes.Design and...
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Strategic Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000Job DescriptionWe are seeking a skilled Strategic Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for leading the development and implementation of customer-centric strategies that drive business growth and improve customer satisfaction.You will work closely with cross-functional teams to gather...
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Customer Experience Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $104,475 - $145,340Customer Service Excellence ManagerAre you a results-driven professional with exceptional leadership skills, looking to make a significant impact in customer satisfaction and loyalty? As a Customer Service Excellence Manager, you will lead the customer service team to deliver outstanding support experiences.You will be responsible for developing and...
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Customer Experience and Transformation Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeTransformation Full time $110,000 - $140,000We are seeking a results-driven leader to drive customer-centric culture across our organization.Job Description:The Customer Experience and Transformation Lead will contribute to enhancing service delivery by working closely with high-performing teams to shape the future of customer and user experiences.Develop and implement strategies to support our Future...
