Customer Experience Lead

1 week ago

Melbourne, Victoria, Australia beBeeExperience Full time $150,000 - $175,000

Job Title: CX Leader

We are seeking a skilled professional to lead our customer experience initiatives. This role will play a key part in driving initiatives that turn insight into action across all customer types.


About the Role

This is an exciting opportunity to join our team and make a real difference in delivering fairness for consumers. You will be responsible for leading the design and delivery of customer experience initiatives across all customer types, ensuring accessibility and usability.


Your Key Responsibilities
  • Lead the design and delivery of customer experience initiatives across all customer types, turning insights into tangible service improvements.
  • Contribute to service design and digital experience initiatives, ensuring seamless user experiences.
  • Translate customer insights into actionable service improvements, driving business results.
  • Support the development of CX frameworks, journey maps, and service blueprints, aligning with strategic goals and values.
  • Collaborate with internal teams to embed CX principles into projects, systems, and processes, fostering a culture of innovation.
  • Manage and support CX-related projects using structured project management approaches, delivering on-time and within budget.
  • Champion the voice of the customer across the organization, ensuring every decision is customer-centric.

About Us

We strive to provide inclusive, accessible, and continuously improving services. Our culture values diversity, equity, and inclusion, making us a great place to work.

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