Customer Experience Lead
2 weeks ago
Are you a results-driven professional with exceptional leadership skills, looking to make a significant impact in customer satisfaction and loyalty? As a Customer Service Excellence Manager, you will lead the customer service team to deliver outstanding support experiences.
You will be responsible for developing and executing strategies that promote consistency, efficiency, and excellence. You will manage customer interactions across all touchpoints, resolve escalations effectively, and ensure service levels meet expectations.
Key Requirements:
- Leadership experience in managing large-scale call centres or customer service teams
- Formulation of strategies with problem-solving abilities
- Data-driven decision-making with analysis of customer care metrics
- Customer-centric approach with deep understanding of service excellence principles
- Adaptable leadership with change management skills
- Strong communication and interpersonal skills
- Results-oriented with strong organisational and time management skills
Preferred Skills:
- Strategic thinking with problem-solving abilities
- Analytical skills with data-driven decision-making
- Excellent communication and interpersonal skills
Benefits:
This role offers a fulfilling career path where you can build a lasting legacy in customer satisfaction and loyalty. Join our dynamic team and take on exciting challenges to drive business growth.
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