Strategic Customer Experience Leader

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $140,000

As a strategic customer experience leader, you will oversee all facets of customer service and internal account management operations. You will lead your team to exceed customer expectations with clear direction and communication that outlines the value and accountability they are responsible for.

You will develop strategies that elevate overall customer experience to foster customer loyalty and retention. This role requires collaboration with senior leaders to impact strategic business objectives.

The ideal candidate will have dedicated experience as a customer service manager with a solution-oriented mindset and understanding of the transport and logistics industry. They should be an empathic and authentic leader who can drive team accountability and performance.

Key responsibilities include leading, coaching, and inspiring the team to achieve high performance standards, fostering a collaborative culture, and developing/enhancing team accountability. The candidate will also solve customer escalations and complex queries with bespoke solutions, collaborate closely with cross-functional teams, and leverage customer satisfaction data to improve service offerings.

What's on offer is a highly competitive salary with lucrative performance-based incentives, opportunity to work with a dynamic and connected team, partnership with executive leaders to impact business strategy, commitment to professional development and growth, and a collaborative and inclusive work environment.

Outcomes-focused individuals with a proven track record of delivering exceptional customer experiences and ability to manage multiple priorities and projects concurrently will thrive in this role. A proven ability to build relationships with diverse stakeholders is also essential.

Benefits

  • Highly competitive salary
  • Lucrative performance-based incentives
  • Opportunity to work with a dynamic and connected team
  • Partnership with executive leaders to impact business strategy
  • Commitment to professional development and growth
  • Collaborative and inclusive work environment

Requirements

  • Dedicated experience as a customer service manager with a solution-oriented mindset
  • Understanding of the transport and logistics industry preferred
  • Proven empathic and authentic leadership skills
  • Track record of delivering exceptional customer experiences
  • Ability to manage multiple priorities and projects concurrently
  • Proven ability to build relationships with diverse stakeholders

About the Role

This is an exciting opportunity to join a growing industry and contribute to the success of a trusted and evolving business. As a customer service manager, you will play a pivotal role in driving customer satisfaction and loyalty. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, this could be the perfect role for you.

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