Alpha Client Implementation Executive
4 weeks ago
About the Role
The Client Implementation Executive will be responsible for the delivery and overall success of one or more implementation programs at State Street. This role will supervise managers and inform executives on progress and performance.
Key Responsibilities
- Act as the business owner responsible for the successful delivery of the program, operating as the senior conduit between the client and State Street.
- Consult with Clients to understand their strategy, business objectives, operating model needs and challenges. Provide subject matter expertise and industry experience to lead Alpha solution discussions.
- Initiate and set goals for programs according to the strategic objectives of the organization.
- Oversee and approve program plans inclusive of State Street, client and critical 3rd party tasks.
- Ensure program milestones and dependencies support agreed upon scope and timeline.
- Develop and monitor budgets, forecasting and resource allocations for the program.
- Establish Project Governance both internally and with the client ensuring all stakeholders are communicated with frequently and appropriately.
- Drive the client, internal stakeholders and critical 3rd parties to execute against their tasks and milestones; drive proper governance and program reporting.
- Drive a high performing culture across the program teams in which people operate to deliver client outcomes with a One State Street mindset.
- Supervise all program and project managers involved to provide feedback and resolve complex problems.
- Implement standard change control process, deploy and maintain risk, issue and decision logs.
- Ensure program activities adhere to legal guidelines and internal policies.
- Build and manage relationships with the client and all stakeholders.
- Drive continuous improvement to reduce implementation time, improve quality and improved client experience, and enable faster revenue recognition.
Requirements
- Leadership and an ability to bring together teams across different levels and disciplines within the organization.
- Outstanding presentation, communication (oral & written), and relationship building skills across all levels of management. A detail-oriented disposition and clear, concise communication skills.
- Curiosity, strong critical thinking, problem solving, decision making and relationship management skills.
- Demonstrated experience in the design, delivery and implementation of front, middle, back office and data solutions within the investment management industry.
- The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community.
- Ability to translate business requirements into detailed technical requirements and vice versa.
- Ability to work in a team environment, secure team and stakeholder buy-in, and motivate team to accomplish goals and objectives.
Preferred Qualifications
- Demonstrated experience leading large transformational programs.
- Strong understanding of financial markets and investment management processes, including back office functions. Experience with front-to-back investment servicing and operations functions is preferred.
- Knowledge of front and middle office technology is an advantage. Charles River, Blackrock Aladdin, Thinkfolio, SimCorp Dimension, Markit EDM, Eagle Pace, etc.
- Experience with Agile software development, highly configurable systems and leading testing techniques.
- Ability to travel across the region as required.
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