Senior Technology Support Professional

6 days ago


Melbourne, Victoria, Australia TLC Healthcare Full time

We are seeking an experienced and skilled Senior Technology Support Professional to join our ICT Team at TLC Healthcare. Located in Melbourne, this office-based role offers a unique opportunity to provide technical support across our business units.

  • A competitive salary of AU$80,000 - AU$110,000 per annum is on offer, commensurate with experience.
About the Role

As a key member of our ICT Team, you will be responsible for providing desktop support and solutions to internal stakeholders, investigating issues, managing diagnostic information, and proactively supporting the TLC Healthcare ICT environment to minimize breaches.

  • You will monitor and maintain all systems and network environments, review and recommend improvements, and action changes to optimize operations.

Liaising with internal stakeholders, you will provide exceptional customer service delivery focus while maintaining up-to-date knowledge of contemporary ICT technologies, including LAN/WAN, Wi-Fi, Microsoft Server, VOIP, and Citrix OS.

Requirements

To be successful in this role, you will require:

  • A tertiary qualification in ICT or a related field;
  • Sound knowledge of contemporary ICT technologies;
  • Exceptional customer service delivery focus;
  • Up-to-date COVID-19 vaccinations (3 doses);
  • A National Police Check; and
  • Proof of eligibility to work in Australia.
What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • Free onsite buffet and chef-cooked breakfast;
  • A program of employee wellbeing initiatives;
  • Exclusive access to our Employee Shopping Portal;
  • An Employee Assistance Program;
  • Ongoing leadership development and coaching;
  • Discounted health insurance;
  • A free gym membership;
  • Novated leasing.


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