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Unified Collaboration Expert
2 weeks ago
A Unified Collaboration Specialist is a highly skilled professional responsible for providing technical support and facilitating the delivery of managed services for collaboration technologies.
This role involves working closely with customers, internal stakeholders, and vendors to resolve issues and drive change management. The ideal candidate will have a strong background in Microsoft Teams and Cisco collaboration platforms, excellent problem-solving skills, and outstanding communication abilities.
Your Key Responsibilities:- Provide expert-level technical support and facilitate the delivery of managed services for collaboration technologies.
- Work collaboratively with customers, internal stakeholders, and vendors to resolve complex issues and drive business outcomes.
- Mentor and assist other team members to enhance their skills and knowledge.
- Serve as an escalation point for critical unified communications and video-related issues.
- Extensive experience with Microsoft Teams and Cisco collaboration platform suite of products.
- Strong analytical skills and a proactive approach to problem-solving.
- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts.
- A willingness to learn and adapt to new technologies and processes.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Competitive compensation and benefits package.
