Customer Engagement Specialist

3 days ago

Adelaide, South Australia beBeeMarketing Full time $90,000 - $110,000

Be a key player in shaping the future of our Marketing team.

About Us

We are Australia's largest regional accommodation provider and a leading tourism organisation. Our business has an enviable portfolio of brands and a national footprint that continues to expand. We have 85+ owned and operated parks and resorts, 220+ licensed independent parks, 230,000+ G'day Rewards members, and the #1 travel app in the App Store (WikiCamps).

With origins in the holiday park industry, we've been rapidly diversifying into premium, experiential tourism and investing in digital experiences across platforms. Through this growth, we've remained focused on providing authentic Australian holiday experiences that connect our customers with regional pockets of Australia.

The Role

As a CRM Marketing Specialist, you will leverage your creative and analytical skills to establish a vision for campaign automation using Salesforce Marketing Cloud. You will be responsible for ideating, writing, and executing seamless and effective CRM campaigns to drive acquisition, optimise retention, and develop lifetime value.

You will work closely with the CRM and broader marketing team to develop, write, and execute CRM strategies through different touchpoints to drive engagement through acquisition and retention strategies. You will also implement and continuously review and optimise marketing automation journeys and triggers within SFMC to deliver relevant and personalised communications to customers based on their behaviour and lifecycle stage.

Your Experience

To be successful in this role, you will ideally have tertiary qualifications in Business, Marketing, Communications, or a relevant discipline, with strong technological understanding and ability to operate multiple programs in conjunction with one another. You will have a proven track record in executing data-driven marketing campaigns that drive results.

You will have a strategic mindset with a customer-centric approach and exceptional analytical abilities. You will consider your communication skills, both written and verbal, one of your strengths and pride yourself on stakeholder engagement skills. You will thrive in a fast-paced and outcome-focused environment and have a can-do attitude.

What We Offer

At our company, you will find a dynamic environment with an energetic 'market disrupter' reputation. If you are passionate, adventurous, and ready to hit the ground running, we encourage you to apply for this exciting opportunity.

  • Customer Engagement Specialist

    2 days ago

    Adelaide, South Australia beBeeCustomerEngagement Full time $70,400 - $72,800

    Job Title: Customer Engagement SpecialistThis is an exciting opportunity to join a leading provider of NDIS plan management services in Adelaide. As a Customer Engagement Specialist, you will be responsible for providing high-quality service to clients and providers.

  • Customer Engagement Specialist

    2 days ago

    Adelaide, South Australia beBeeRetention Full time $80,000 - $110,000

    We are seeking an experienced professional to fill a Customer Engagement Specialist role. The successful candidate will be responsible for re-establishing and confirming customer needs, presenting solutions that better meet those needs, and assisting with the development and implementation of retention strategies.This position requires strong communication...

  • Customer Engagement Consultant

    3 days ago

    Adelaide, South Australia Bendigo & Adelaide Bank Full time

    Do more, dream more, become more. Welcome to Bendigo.Are you looking to take your career to the next level in customer service?Are you a great conversationalist with a curious nature?Are you up for the challenge of sharing with our customers how the bank can help?Do you want to play a role in helping customers achieve their financial goals?About the TeamOur...

  • Enterprise Application Specialist

    3 days ago

    Adelaide, South Australia Talent Full time

    Enterprise Application Specialist - D365 Customer EngagementTalent Adelaide, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Enterprise Application Specialist - D365 Customer Engagement role at TalentEnterprise Application Specialist - D365 Customer EngagementTalent Adelaide, South Australia, Australia2 days ago Be among...

  • Energy Customer Engagement Specialist

    3 days ago

    Adelaide, South Australia beBeeCustomerCentricity Full time $80,000 - $97,000

    Unlock a fulfilling career in sales where you'll play a vital role in driving customer satisfaction and revenue growth. As an Energy Sales Specialist, you'll be responsible for supporting new and existing customers with their utility needs, ensuring they receive outrageously good customer experiences.About the Role:You'll be part of a dynamic team that's at...

  • Customer Engagement Specialist

    1 week ago

    Adelaide, South Australia beBeeCustomer Full time $40,000 - $80,000

    Job DescriptionThe Customer Service Specialist is a key role in our organization, responsible for handling complex calls and customer complaints. This involves resolving service issues and ensuring customer commitments are met.The role also involves administrative tasks, account maintenance, and processing customer orders. We require a professional and...

  • Customer Engagement Manager

    3 days ago

    Adelaide, South Australia beBeeRetention Full time $66,000 - $86,000

    Job Title:Customer Retention Specialist Job DescriptionThis role is focused on re-engaging existing customers and ensuring their needs are met through proactive communication and value-added services.Key responsibilities include:Re-establishing customer relationships and confirming their requirementsPresenting tailored solutions to meet individual customer...

  • Dynamics 365 Customer Engagement Expert

    3 days ago

    Adelaide, South Australia beBeeApplication Full time $110,581 - $122,420

    Enterprise Application Specialist Key Responsibilities:Drive the implementation and management of enterprise-level platforms.Oversee the rollout and ongoing operations for customer engagement solutions.Develop and enhance existing system processes, adding new functionalities to improve performance.Collaborate with IT service providers to effectively manage...

  • Customer Engagement Specialist

    3 days ago

    Adelaide, South Australia beBeeCustomer Full time $96,000 - $121,000

    About the Role:We are seeking a seasoned Consumer Advocate to lead customer engagement across our organisation. This role involves managing inquiries, feedback, and complaints with empathy and professionalism.Key Responsibilities:Lead the capture, review, and resolution of customer feedback.Build strong connections with customers, staff, and...

  • Client Engagement Specialist

    2 days ago

    Adelaide, South Australia beBeeEngagement Full time $55,000 - $90,000

    Job Title: Client Engagement SpecialistOverviewWe are seeking a skilled and experienced Client Engagement Specialist to join our team.Key ResponsibilitiesDevelop and maintain strong relationships with clients through exceptional customer service, actively listening to their needs and providing personalized solutions.Proactively identify client needs and...