Customer Engagement Manager
2 weeks ago
Customer Retention Specialist
Job DescriptionThis role is focused on re-engaging existing customers and ensuring their needs are met through proactive communication and value-added services.
Key responsibilities include:
- Re-establishing customer relationships and confirming their requirements
- Presenting tailored solutions to meet individual customer needs
- Collecting and analyzing customer feedback to inform retention strategies
The ideal candidate will possess excellent communication skills, both written and verbal, as well as the ability to conduct thorough needs analyses and provide outstanding customer service.
Additional skills and qualifications include:
- Excellent communication and interpersonal skills
- Ability to analyze customer needs and develop targeted solutions
- Proven experience in resolving customer issues and providing effective support
We offer a range of benefits to support our employees' personal and professional growth, including:
- Hybrid working arrangement
- Quarterly team events and company-wide celebrations
- Shared staff lunches and complimentary refreshments
- End-of-trip facilities and retail discounts
Our team values diversity and inclusivity, and we welcome applicants from all backgrounds. We are committed to creating a workplace environment that is open, embracing, and empowering for all employees.
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