Customer Engagement Specialist

1 week ago

Adelaide, South Australia beBeeRetention Full time $80,000 - $110,000

We are seeking an experienced professional to fill a Customer Engagement Specialist role. The successful candidate will be responsible for re-establishing and confirming customer needs, presenting solutions that better meet those needs, and assisting with the development and implementation of retention strategies.

This position requires strong communication skills, both written and verbal, as well as excellent customer service and negotiation abilities. Experience resolving issues and proposing solutions is also essential.

The ideal candidate will possess:

  • Excellent communication and interpersonal skills
  • Ability to analyze customer needs and present tailored solutions
  • Strong problem-solving and negotiation skills
  • Experience working with CRM systems, preferably Microsoft Dynamics

In return, you can expect a dynamic work environment where you can learn, grow, and make a meaningful impact.

The role involves reaching out to our existing customer base, understanding their needs, and providing solutions to prevent cancellations or downgrades. You will work closely with the retention team to collect and analyze customer feedback, identify areas for improvement, and develop targeted retention strategies.

To excel in this position, you should have:

  • Outstanding communication and presentation skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Experience in sales, customer service, or a related field

This is an exciting opportunity to join a fast-paced and innovative organization, driving digital transformation and shaping the future of remote access and support technology.

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