Customer Engagement Specialist

4 days ago


Adelaide, South Australia beBeeCustomer Full time $96,000 - $121,000

About the Role:

We are seeking a seasoned Consumer Advocate to lead customer engagement across our organisation. This role involves managing inquiries, feedback, and complaints with empathy and professionalism.

Key Responsibilities:

  • Lead the capture, review, and resolution of customer feedback.
  • Build strong connections with customers, staff, and stakeholders.
  • Advise executives on customer issues, complaints, and trends.
  • Draft sharp briefings to support swift decision-making.
  • Craft timely responses that reflect our commitment to exceptional care.
  • Support media and reputational management through issue briefings.
  • Track, analyse, and improve our feedback processes.

About You:

  • Proven experience in managing medico-legal matters in a healthcare setting.
  • In-depth knowledge of customer rights, privacy laws, and information management regulations.
  • Natural relationship-builder with exceptional analytical and communication skills.

Our Values:

We're committed to fostering an inclusive culture where every employee can thrive. We strive to deliver excellence in patient care and professional service, always prioritising our customers' needs.



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