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Sales Director
1 month ago
As a Sales Manager at Penumbra, you will play a pivotal role in driving business growth and customer satisfaction in the Australia and APAC region. You will collaborate with cross-functional teams, including Marketing Managers, Country Managers, and the Director of Sales, to achieve superior customer service and product adoption.
Key Responsibilities:- Regional Growth and Development:
- Attract, hire, and retain top sales professionals to join the Penumbra team.
- Select, manage, train, and develop staff to ensure their professional goals are realized within the organization.
- Develop strong working relationships with assigned sales team members to foster a sense of accomplishment and value to the organization.
- Create professional development programs for territory managers to enhance their skills and knowledge.
- Provide team members with continuous feedback and coaching using talent and performance management tools.
- Manage team dynamics to create a dynamic, supportive, and cohesive environment.
- Establish a system of communication with team members to ensure proper execution of business plans and achievement of quarterly objectives.
- Customer Relationships:
- Develop relationships with Key Opinion Leaders (KOLs) in the region to ensure influential customers are engaged with Penumbra.
- Implement regional activities, such as PEER Meetings, visiting physician events, and training events, to demonstrate Penumbra's commitment to customer needs.
- Lead aspects of international congress meetings and trade shows to ensure regional customer needs are met.
- Organize and implement customer events, including Penumbra Executive Team, visiting physicians, or product marketing managers.
- Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them into Penumbra customers.
- Increase account penetration with orders for new and existing lines of products and services.
- Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends.
- Planning:
- Establish, implement, and monitor sales plans for the region based on Penumbra business objectives and customer needs.
- Commit to travel as necessary for management meetings and territory manager support.
- Complete other special projects or assignments as requested by the Sales Director/VP.
- Work with Marketing Manager and international product specialists to assist with market development.
- Professional Development:
- Keep current on Penumbra products or services being offered and provide feedback to the corporate office on market receptivity, concerns, or issues learned from customers.
- Maintain an ongoing knowledge of competitive product innovations, sales promotions, catalogs, and advertising for personal sales effectiveness and corporate market intelligence.
- Attend industry trade shows as assigned and provide summary reports to sales teams and marketing management, communicating problems for internal follow-up, getting leads, and sending appropriate follow-up correspondence.
- Finances:
- Achieve quarterly and annual sales objectives as determined by the Country Manager, Sales Director, and/or VP of Sales.
- Manage sales expenses to maximize profitability of the region.
- Administrative:
- Maintain accurate records of sales expenses, customer files, and field sales reports.
- Manage expense reports of territory managers in the assigned region.
- Maintain a high level of engagement through email, text, and phone.
