Customer Service Coordinator

4 days ago


Newcastle, New South Wales, Australia DFP Recruitment Services Full time
About the Role

A fantastic opportunity has arisen to join a leading technology provider in an 12-month contract with potential for extension or permanency. We are seeking a skilled customer service professional to join our team.

This role is responsible for managing requests to execute to field technicians for optimization and best practices. You will work closely with field technicians, scheduling their workflow and providing exceptional customer service to existing customers. You will be accountable for prioritizing and actioning incoming work to ensure all work-types are actioned within operational business rules and assigned Service Level Agreement (SLA).

You will work on a rotating roster between 7am and 7pm Monday to Friday in a Hybrid Model. Full training and support will be provided, alongside the equipment required for the role.

Responsibilities
  • Prioritize and action incoming work to ensure all work-types are actioned within operational business rules and assigned Service Level Agreement (SLA).
  • Adapt quickly to change and meet targets in a demanding environment.
  • Provide excellent communication skills and maintain effective working relationships.
  • Be an active and collaborative team player.
  • Identify opportunities for process and business improvement.
  • Some familiarity with project rostering or scheduling is preferred.
  • Provide excellent customer service and strong attention to detail.
About You
  • Strong customer service experience (telecommunications highly desirable).
  • Familiarity with rostering or scheduling is desirable.
  • Tech savvy and able to adopt systems quickly.
  • Excellent written and verbal communication skills.
  • High attention to detail and ability to prioritize in tight time frames.

This is a 12-month full-time contract role commencing immediately for the successful candidate. You will be rewarded with an attractive hourly rate, a hybrid work-from-home model after training in the office, and the possibility of extension based on performance.



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