IT Support Specialist

3 days ago


Kurrajong Heights, New South Wales, Australia beBeeIT Full time $55,000 - $70,000
Information Technology Assistant

We are seeking a highly skilled and motivated Information Technology Assistant to join our team. As an IT Assistant, you will provide exceptional support to our staff and students, troubleshooting and resolving technical issues in a timely manner.

About the Role

This is a full-time position working during school terms and ad-hoc during non-school terms. You will have the opportunity to complete a traineeship under an Apprenticeship Program, gaining formal training and on-the-job experience leading to a nationally recognized IT qualification.

Key Responsibilities
  • Act as the primary point of contact for IT support requests, prioritizing issues based on urgency and impact.
  • Perform initial troubleshooting and resolution of technical issues for software, hardware, and network-related problems.
  • Maintain clear and timely communication with end-users, providing updates and ensuring a positive support experience.
  • Document all support requests, resolutions, and procedures in a comprehensive knowledge base for future reference and analysis.
Requirements
  • Working with Children Check
  • Good communication and organisational skills
  • Willingness to learn and follow instructions
  • Reliable and able to work independently once trained
Benefits

This role offers the opportunity to gain valuable work experience and develop your skills in IT. You will be part of a dynamic team and contribute to the delivery of high-quality services to our community.



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