Career Opportunity: Junior IT Specialist

1 week ago

Kurrajong Heights, New South Wales, Australia beBeeIT Full time $90,000 - $110,000
Job Position Overview

This is a full-time role involving 38 hours of work per week, covering 40 weeks during school terms and additional ad-hoc tasks during non-school terms. The ideal candidate will be expected to start in October.

We are seeking a dedicated individual who is actively involved in their local church community and wholeheartedly subscribes to our Statement of Faith. This position includes a traineeship under an Apprenticeship Program, providing formal training and on-the-job experience leading to a nationally recognized IT qualification.

Responsibilities:
  • The primary point of contact for IT support requests, logging and prioritizing issues based on urgency and impact.
  • Perform initial troubleshooting and resolution of technical issues for staff and students, including software, hardware, and network-related problems.
  • Maintain clear and timely communication with end-users, providing updates and ensuring a positive support experience.
  • Document all support requests, resolutions, and procedures in a comprehensive knowledge base for future reference and analysis.
  • Work closely with the external IT service provider to escalate issues, monitor progress, and assist with the implementation of solutions.
Requirements:
  • Working with Children Check
  • Good communication and organizational skills
  • Willingness to learn and follow instructions
  • Reliable and able to work independently once trained
Desirable Skills:
  • Knowledge of Windows, Office 365, Google Workplace and other Google products, Apple IOS/MACOS and general IT troubleshooting

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