Operational Support and Customer Service Specialist
2 weeks ago
About Us
MAPM International is a leading independent footwear supplier, proudly operating in South Yarra, Melbourne since 1996.
We've grown into a dynamic business, expanding across retail, wholesale, and online with our beloved brands—Wild Rhino, Nude, and JayneSays. As we continue to expand our reach in Australia and New Zealand, we are looking for an enthusiastic, driven, and reliable individual to join our team as a full-time Operational Support and Customer Service Specialist.
The Role
You will be at the heart of our operations, ensuring smooth coordination across various areas of our business while delivering exceptional customer service. Your key responsibilities will include:
- Responding to customer inquiries across multiple platforms with warmth and professionalism
- Managing inventory, processing online orders, and handling returns
- Coordinating office logistics, including postal and courier deliveries
- Organising travel arrangements for our MAPM team
- Managing office supplies and stationery orders
- Handling office expense management and credit card reconciliations
- Supporting general administrative tasks as needed across the business
- Keeping customer focus at the forefront of everything you do
About You
We're looking for someone who thrives in a fast-paced environment and brings a positive attitude to every task. To be successful in this role, you will need:
- Proven experience in a similar role
- A passion for problem-solving and working under pressure
- High attention to detail and accuracy in data entry
- Strong communication and organisational skills
- Intermediate skills in MS Office
- A team-oriented mindset and ability to multi-task
- Great time management skills
Salary
The estimated salary for this position is around AU$55,000 - AU$65,000 per year, depending on your level of experience.
Why Join Us?
We believe in the power of teamwork and celebrating our successes together. We offer a fun, collaborative work environment with monthly team activities, generous staff discounts, and plenty of opportunities for career growth as we continue to expand. At MAPM International, we value our people and their contributions.
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South Yarra, Victoria, Australia MAPM International Full timeAbout UsMAPM International is a renowned independent footwear supplier based in South Yarra, Melbourne. Established in 1996, we have grown into a dynamic business with a strong presence across retail, wholesale, and online channels through our beloved brands—Wild Rhino, Nude, and JayneSays.The RoleWe are seeking a highly motivated and organized individual...
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South Yarra, Victoria, Australia MAPM International Full timeAbout UsMAPM International is a leading independent footwear supplier, operating from Melbourne since 1996. We've grown into a dynamic business, expanding across retail, wholesale, and online with our beloved brands.The RoleYou will be at the heart of our operations, ensuring smooth coordination across various areas while delivering exceptional customer...
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