Associate, Client Solutions Expert

4 weeks ago

Sydney, New South Wales, Australia GLG Full time
About the Role

We are seeking a highly motivated and detail-oriented Associate to support our business in Australia and New Zealand.

As an Associate, you will play a critical role in driving our business forward by providing exceptional support to our client-facing teams. Your primary responsibilities will include:

  • Supporting team members on various aspects of client projects and Network Member engagement.
  • Recruiting new experts to join our insight network through targeted lead generation and timely outreach.
  • Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.
  • Scheduling and confirming critical calls and meetings between our clients and Network Members.
  • Proactively engaging with our Network Members to understand their expertise and gauge their fit on client projects.
  • Collaborating closely with client-facing team members to expand projects and rescope recruiting populations to drive successful client outcomes.
What You Will Learn

As an Associate, you will have the opportunity to develop strong, transferable business skills, including:

  • Exceling in a phone-based and highly challenging environment that demands attention to detail and prioritization of various workflows.
  • Recruiting and vetting new relevant experts to our network, building your lead generation, outreach, screening, and pitching skills.
  • Developing strong communication, time management, negotiating, problem-solving, project management, research, and commercial skills.
  • Collaborating with colleagues on and across regional and global teams to contribute to revenue and broader commercial success.
  • Mentoring future GLG Associates as you become tenured and proficient in your role.
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree.
  • Excellent communication skills.
  • Confident and strong communication (oral and written), interpersonal skills, and motivation to work on the phone daily with Network Members and potential recruits.
  • A desire to work in a fast-paced, collaborative, team environment where we strive to provide an excellent experience for experts and clients.
  • The ability to work responsibly and manage multiple, simultaneous tasks and prioritize effectively.
  • A high motivation to exceed personal weekly, monthly, and quarterly commercial targets.
  • Strong problem-solving skills.
  • The ability to quickly digest and implement feedback and coaching.
  • Eagerness to learn about new topics, industries, and companies.

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