Client Service Associate

3 weeks ago

Sydney, New South Wales, Australia Guidepoint Full time

This is a Client Service Associate role with one of the leading companies in Australia right now, Guidepoint, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.

More About the Role at Guidepoint

**Overview:** The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions. As an Associate on the Client Service team, you will focus on making the right connections between our clients and Advisors across numerous industries. Your role will focus on researching industries relevant to client project requests and recruiting elite subject matter experts into our network to ensure the right connection is made. After you master these core skills of recruiting and connecting Advisors with clients, you will gain additional exposure to more complex project and client relationship management as you grow your career here and move into Research Manager and Project Manager roles.

**Key Responsibilities:**

  • Review and analyse client research requests and use a range of resources to identify the most relevant subject matter experts across geographies, industries, and topics for each project.
  • Utilise the phone, LinkedIn, and other outreach platforms to source new Advisors to join the Guidepoint network by effectively communicating why their expertise is a good match for the specific project you're working on.
  • Screen experts for their suitability for specific client projects and create professional profiles for client consideration.
  • Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors.
  • Perform industry research to identify topical trends in across different sectors to deliver best-in-class client service.

**Requirements:**

  • Bachelor's Degree from a recognised institution.
  • Outgoing personality with the ability to speak with people at all professional levels.
  • Intellectual curiosity and desire to learn and be up to date on current affairs and trends.
  • Mature, proactive self-starter.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Demonstrated ability to work in a team atmosphere but also independently.
  • Excellent written and verbal communication skills.

**What We Offer:**

  • Fast-paced and dynamic environment.
  • Sydney CBD location.
  • Competitive compensation.
  • Ambitious and driven people.

If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Guidepoint.

Applying here is the first step in the hiring process for this role at Guidepoint.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

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