First Level Technical Support Agent
6 days ago
Job Opportunity
We are seeking highly skilled and enthusiastic support agents to provide exceptional customer service to clients across various sectors.
Key Responsibilities:
- Provide timely and effective technical support to resolve software, hardware, and network operations issues.
- Accurately document calls and incidents, manage time and workload, and maintain data accuracy in our contact management system.
- Act as a single point of contact for incidents and problems logged, perform diagnostics, and initiate problem management workflow processes.
- Support multiple clients with professionalism and insight, upholding company policies and procedures.
Requirements:
- Must be an Australian citizen.
- NV1 Security Clearance required.
- Applicants with customer service experience preferred.
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.
Company Commitment:
Our company is committed to being an equal opportunity employer, considering all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, or any other protected category.
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