**Workforce Planning Specialist**
3 weeks ago
Workforce Planner Role
About the Role
The Workforce Planner plays a crucial role in shaping the APAC & Canada Client Services team's workforce strategy and optimization. This position involves creating, implementing, and driving a strategic approach to workforce planning, ensuring the team's efficient allocation of workload and resources.
Key Responsibilities
- Forecasting workload volumes across channels, supporting strategic planning and talent acquisition, and managing day-to-day operations.
- Creation of rosters and scheduling to optimize capacity, maximizing the client experience.
- Reporting, analysis, and insights to enhance team performance and inform the Client Services strategy.
- Real-time monitoring of volumes, service levels, and experience across all queues and channels.
Requirements
- Expert knowledge of workforce management systems and principles.
- Minimum 2-3 years successful related forecasting and planning experience, with a strong operations background in Contact Call Centre Environments.
- Graduate level or equivalent.
- Strong computer and software knowledge.
- Strong knowledge of contact centre telephone and CX platforms, with experience with Salesforce desired.
-
Workforce Planning Specialist
4 weeks ago
Sydney, New South Wales, Australia Michael Page Full timeAbout the RoleWe are seeking a highly skilled Workforce Planning Specialist to join our team at Michael Page. As a Workforce Planning Specialist, you will be responsible for developing and implementing workforce planning strategies to align staffing levels with operational demands and business objectives.Key Responsibilities:Develop and implement workforce...
-
Workforce Planning Specialist
4 weeks ago
Sydney, New South Wales, Australia Zone IT Solutions Full timeWe are seeking a Workforce Planning Specialist to play a key role in managing workforce planning and optimization processes at Zone IT Solutions. You will ensure the right staff are in place to meet service level agreements and operational goals.Key ResponsibilitiesDevelop and implement workforce management strategies to optimize staffing levels and improve...
-
Workforce Planning Specialist
4 weeks ago
Sydney, New South Wales, Australia Zone IT Solutions Full timeWe are seeking a Workforce Planning Specialist to play a key role in managing workforce planning and optimization processes at Zone IT Solutions. This role is crucial in ensuring the right staff are in place to meet service level agreements and operational goals.Key ResponsibilitiesDevelop and implement workforce management strategies to optimize staffing...
-
Workforce Planning Specialist
3 days ago
Sydney, New South Wales, Australia Zone IT Solutions Full timeWe are seeking a highly skilled Workforce Planning Specialist to join our team at Zone IT Solutions.About the RoleThis is an exciting opportunity for a seasoned Operations Manager with expertise in workforce optimization to play a key role in managing workforce planning processes and ensuring the right staff are in place to meet service level agreements and...
-
Workforce Planning Specialist
3 days ago
Sydney, New South Wales, Australia Healius Full timeHealius, a leading healthcare company in Australia, is seeking an experienced Workforce Planning Specialist to join its team.About the RoleThis newly created role will involve implementing Workforce Management from scratch, including software, processes, and policies. The successful candidate will be responsible for managing all elements of Workforce...
-
Workforce Planning Specialist
22 hours ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeAbout Retail Banking ServicesRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for millions of personal and small business customers. Our team offers market-leading products and services, supported by some of the world's best systems and processes.Job DescriptionWe are seeking a Workforce Planning...
-
Workforce Planning Specialist
4 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeDelivering Exceptional Customer ExperiencesRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for millions of customers. We offer market-leading products and services, supported by best-in-class systems and processes.About the RoleAs a Workforce Planning Specialist, you will join the Workforce Optimization...
-
Workforce Planning and Forecasting Specialist
4 weeks ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeJob SummaryWe are seeking a highly skilled Workforce Planning and Forecasting Specialist to join our team. The successful candidate will be responsible for developing and implementing workforce planning strategies to optimize our workforce and improve customer experience.Key Responsibilities:Develop and maintain accurate and timely volume forecastsDeliver...
-
Workforce Planning Specialist
1 month ago
Sydney, New South Wales, Australia CMC Markets Full timeWorkforce Planner Role OverviewThe Workforce Planner will play a crucial role in driving strategic workforce planning and optimization across the APAC & Canada Client Services team. This position will be responsible for creating and implementing a data-driven approach to workforce management, ensuring the efficient allocation of workload and resources to...
-
Workforce Planning Specialist
2 weeks ago
Sydney, New South Wales, Australia Healius Full timeAbout the RoleThis role will lead the development of a comprehensive Workforce Management strategy to ensure the right people with the right skills are available to deliver exceptional levels of operational performance and customer experience.Key ResponsibilitiesDevelop and implement Workforce Management processes and policies to optimize performance and...
-
Workforce Planning Specialist
2 weeks ago
Sydney, New South Wales, Australia The Star Entertainment Group Full timeWorkforce Planner RoleThe Star Entertainment Group is a publicly listed company on the ASX, dedicated to creating fun at trusted destinations. We strive to deliver sustainable outcomes for our guests, team members, and communities. As a Workforce Planner, you will play a crucial role in developing and maintaining high-quality rostering processes that balance...
-
Strategic Workforce Planning Specialist
4 weeks ago
Sydney, New South Wales, Australia Tideri Jobbörse Full timeJob SummaryAs a Senior Workforce Planning Lead at Tideri Jobbörse, you will play a pivotal role in shaping the future of workforce planning, driving innovation and excellence. Reporting directly to the Head of Workforce Planning and Strategy, you will collaborate closely with the broader People and Culture team to develop and maintain a strategic workforce...
-
Senior Talent Acquisition Specialist
23 hours ago
Sydney, New South Wales, Australia Atlassian Full timeAbout the RoleWe are seeking a highly skilled Senior Talent Acquisition Specialist to join our CTO Strategic Initiatives team focused on workforce planning and execution (Lighthouse). As a key member of this dynamic group, you will report to the Head of Lighthouse.The ideal candidate will have a strong background in talent acquisition, with experience in...
-
Workforce Planning Analyst
1 month ago
Sydney, New South Wales, Australia Qantas Group Full timeWorkforce Planning AnalystAre you a strategic thinker with a passion for workforce planning? Do you have a strong understanding of workforce planning fundamentals and a desire to drive positive business outcomes?We are seeking a highly analytical and strategic Workforce Planning Analyst to join our team at Qantas Group. As a key member of our Workforce...
-
Sydney, New South Wales, Australia Healius Full timeAbout HealiusHealius is a leading healthcare company in Australia, providing quality, affordable, and accessible healthcare services to all Australians. With an expansive network of pathology laboratories, collection centres, and diagnostic imaging centres, Healius supports the coordination and continuity of quality patient care.Job DescriptionThis newly...
-
Workforce Planning Analyst
2 weeks ago
Sydney, New South Wales, Australia Qantas Group Full timeWorkforce Planning AnalystAt Qantas Group, we're looking for a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you'll be responsible for creating and optimizing crew pairings and rostering to achieve optimal operational consistency and reduce expenses.Key Responsibilities:Develop and implement workforce...
-
Strategic Workforce Planning Specialist
3 days ago
Sydney, New South Wales, Australia Atlassian Full timeAbout AtlassianWe are a global software company motivated by a common goal: to unleash the potential of every team. Our products help teams all over the planet, and our solutions are designed for all types of work.Our distributed-first company allows employees to choose where they work – whether in an office, from home, or a combination of the two. This...
-
Workforce Planning Specialist
4 weeks ago
Sydney, New South Wales, Australia EssilorLuxottica Full timeWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our company brings together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to...
-
Workforce Planning Strategist
3 days ago
Sydney, New South Wales, Australia Healius Full timeJob DescriptionWe are seeking an experienced Workforce Planning Strategist to join our team at Healius, one of Australia's leading healthcare companies.The successful candidate will be responsible for implementing Workforce Management from the ground up, including software, processes, and policies. This role involves managing multiple group contact centres...
-
Aviation Workforce Planning Specialist
5 hours ago
Sydney, New South Wales, Australia Qantas Group Full timeAbout the Role:The Qantas Group is seeking an experienced Analyst Workforce Planning to join our team in Sydney. This role offers a unique opportunity to work with a leading airline and make a significant impact on the company's operations.About the Team:We are a dynamic team responsible for creating and optimizing crew pairings and rostering to achieve...