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Payments Support Officer

2 months ago

Canberra, ACT, Australia Chandler Macleod Full time
About the Role

Chandler Macleod is seeking a skilled Payments Support Officer to join our team. As a Payments Support Officer, you will play a critical role in ensuring the smooth operation of our payment processes.

Key Responsibilities
  • Administrative Support: Provide administrative assistance to the team, including ensuring compliance with policy and procedures.
  • Mailbox Monitoring: Assist with monitoring group mailboxes and ensuring the timely progression of allocated work.
  • Stakeholder Relationships: Develop and maintain relationships with stakeholders, including retrieving and storing hard copy applications.
  • Document Management: Support the progression of acceptance documents for applicant payments and ensure the accuracy of documents.
  • Process Improvement: Assist in building a culture that is supportive of staff and their own wellbeing, while managing workload effectively to meet deadlines and targets.
Requirements
  • Legislative Knowledge: Maintain a well-developed understanding of relevant legislation and policy frameworks.
  • Communication Skills: Demonstrate empathy and understanding, and communicate effectively in a trauma-informed way.
  • Teamwork: Assist in building a culture that is supportive of staff and their own wellbeing.
  • Organizational Skills: Manage workload effectively to meet deadlines and targets.
  • Technical Skills: Apply legislation, policies, procedures, and information management requirements.