Claims Support Officer

1 month ago

Canberra, ACT, Australia Employers Mutual Management Pty Ltd Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

The Opportunity

As part of our diverse team based in Canberra, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is a great opportunity for someone looking to kickstart their career in the insurance industry. The purpose of this role is to provide administrative support, enabling EML to proactively manage personal injury claims effectively within the relevant jurisdiction as required.

This is a permanent, full-time position based in our Canberra office. You will have the opportunity to work-from-home 3 days per week, once you are fully trained in the role.

Your Responsibilities

  • Provide support to claims teams to help people get their lives back.
  • Contact providers and customers via phone for clarification and follow-up of information in relation to reports, payment details, invoices, cheques, overpayments, and recovery payments.
  • Review duplicate claims, duplicate payments, unpresented cheques, and create and update vendors.
  • Maintain claim file notes by entering actions undertaken into the claims system, as directed.
  • Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager, or Senior Manager.
  • Effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction.
  • Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.
  • Manage phone enquiries, take new claim lodgements, and take messages as required.

About You

  • Strong computer skills.
  • Strong attention to detail and time management skills.
  • Ability to work independently and within a diverse team.
  • Effective and verbal communication skills.
  • Previous Data Entry Experience.

What We Offer

We stand together as equals. EML is an equal opportunity employer, so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work-from-home when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

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