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Complaint Resolution Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $110,000 - $130,000

Dispute Resolution Specialist - Customer Service

Key Responsibilities
  • Address customer complaints fairly and impartially.
  • Work collaboratively with stakeholders to resolve complaints effectively.
  • Handle external dispute resolution cases or tribunal proceedings.
  • Manage wealth management and hardship-related complaints.
About the Role

This is an exciting opportunity to leverage your experience in complaint resolution, particularly within the banking sector. As a key member of our team, you will address customer complaints efficiently, ensuring fair outcomes for all parties involved.

The ideal candidate possesses strong background knowledge of complaint resolution, retail and commercial banking products, and excellent interpersonal skills. They must be able to collaborate seamlessly with various stakeholders to achieve mutually beneficial results.