Senior Complaints Resolution Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeComplaintHandling Full time $100,000 - $110,000
Job Description

As a senior professional, you will play a key role in ensuring the delivery of exceptional service to members. You will lead and coach a team of early resolution officers to manage non-complex complaints, providing fair, effective, and timely resolutions in line with fund and regulatory requirements.

The ideal candidate will possess excellent leadership skills, with the ability to drive positive change through consultation, education, and communication. They will be able to work autonomously and thrive in a collaborative environment where ideas and suggestions are explored with enthusiasm.

The selected individual will have a strong willingness to continuously improve themselves and the teams around them, contributing functional expertise and broader leadership and business management ideas, skills, and experience as part of cross-fund initiatives.

Key Skills and Qualifications
  • Operational management and complaint handling
  • Leadership and coaching
  • Strategic planning and implementation
  • Communication and stakeholder engagement
  • Continuous improvement and innovation
Benefits

This is a hands-on role that requires a high level of autonomy and the ability to work collaboratively as part of a team. The successful candidate will have access to ongoing training and development opportunities, enabling them to grow and succeed in their career.

The role offers a competitive salary and benefits package, including comprehensive health insurance, flexible working arrangements, and opportunities for career advancement.

The selected individual will have the opportunity to make a meaningful contribution to the organization's success, while also enjoying a great work-life balance.

Other Information
  • AustralianSuper is an equal opportunities employer, committed to diversity and inclusion.
  • The organization has a strong commitment to employee well-being and provides access to various wellness programs and resources.

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