Professional Complaint Resolution Specialist

Complaint Resolution SpecialistWe seek a skilled Complaint Resolution Specialist to support our mission of delivering high-quality customer relations through policy, process, and compliance excellence.About the Role:Contribute to strategy development by providing policy, process, and compliance support aligned with regulatory standards.Maintain up-to-date...

Dispute Resolution Specialist - Customer ServiceKey ResponsibilitiesAddress customer complaints fairly and impartially.Work collaboratively with stakeholders to resolve complaints effectively.Handle external dispute resolution cases or tribunal proceedings.Manage wealth management and hardship-related complaints.About the RoleThis is an exciting opportunity...

Customer Resolution ExpertWe are seeking a highly skilled Customer Resolution Expert to join our team. This role is pivotal in improving customer experience, reducing repeat contacts, and building trust and brand loyalty with our most impacted customer segments.Key Responsibilities:Handle product complaints received through various channels in line with...

Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...

Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...

Complaints Resolution SpecialistWe're seeking a skilled Complaints Resolution Specialist to manage complaints regarding our CTP Claims, resolving matters and improving our claims experience.Manage and resolve complaints across three CTP schemes, liaising with external bodies such as IRO, SIRA, MAIC (ACT) and the SA Regulator, to ensure fair and thoughtful...

Job Title: Dispute Resolution SpecialistWe are seeking a skilled and dedicated individual to join our team as a Dispute Resolution Specialist.About the Role:The successful candidate will support the Operational Excellence function by resolving previously unresolved complaints using alternative dispute resolution techniques.You will report to the Lead...

Job DescriptionAs a senior professional, you will play a key role in ensuring the delivery of exceptional service to members. You will lead and coach a team of early resolution officers to manage non-complex complaints, providing fair, effective, and timely resolutions in line with fund and regulatory requirements.The ideal candidate will possess excellent...

Job DescriptionLead a High-Performing Team to Deliver Exceptional Member OutcomesWe are seeking an experienced leader to join our team as a Manager, Early Resolutions. In this role, you will be responsible for leading and coaching a team of professionals to manage non-complex related complaints in a fair, effective, and timely manner.Key...

Resolution SpecialistAbout the Role:We are seeking a skilled Resolution Specialist to manage complaints and enhance customer experiences.This role is ideal for someone who is passionate about resolving disputes and fostering positive relationships. You will thrive in a dynamic environment with new challenges daily, and be a critical thinker and collaborative...