Customer Service Representative

1 month ago


Caulfield, Victoria, Australia Kieser Australia Full time
About Kieser Australia

We are a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics dedicated to providing the highest standard of care using science and evidence-based methods.

Job Summary

This full-time role is part of our Client Support Team, responsible for answering incoming calls, assisting with call enquiries, and playing a pivotal role in connecting our clinics with clients.

Key Responsibilities
  • Provide consistent service following Kieser standards
  • Resolve or escalate client issues promptly
  • Evaluate and maintain professional email correspondence with practitioners and clinics regarding bookings and appointments
  • Prioritize client service based on Mystery Shopping Results
  • Maintain ongoing communication with clients through regular follow-ups
Required Skills and Qualifications

To be successful in this role, you will require:

  • Valid working rights in Australia
  • Year 12 or equivalent
  • Experience using software systems
  • Strong verbal and written communication skills
Desirable Skills and Qualifications

The ideal candidate will possess:

  • 1+ years reception/client service/call centre/customer service experience
  • Experience in medical, allied health or strength & conditioning industry
Estimated Salary

$65,000 - $75,000 per annum, depending on location and experience

Benefits

As a member of our team, you will enjoy:

  • Complimentary access to our strength and conditioning facility + concessional fees for family members
  • Comprehensive induction and ongoing professional development
  • Career pathways within Kieser
  • Wellbeing Program
  • 1 day of Recharge Leave and a half day of Birthday Leave
  • An unbeatable team culture, fun working environment, and social events
  • Leadership Program for aspiring leaders
  • 12 weeks paid parental leave for primary carers


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