Senior Contact Centre Leader

1 week ago

Sydney, New South Wales, Australia beBeeCustomerFocused Full time $120,000 - $170,000

We are a business driven by customer obsession, innovation, and collaboration. Our team is focused on delivering exceptional results through strategic partnerships and cutting-edge technology.

Key Responsibilities
  • Developing and executing cross-functional strategies to drive sales growth and customer satisfaction
  • BUILDING high-performing teams that deliver exceptional service outcomes and drive revenue
  • Cultivating a culture of continuous improvement, accountability, and data-driven decision making
  • Leveraging analytics and metrics to monitor performance and identify opportunities for growth
  • Collaborating with stakeholders to align with broader goals and objectives

A senior leader in this role will possess strong leadership experience across sales, service, or operational environments, proven success in managing distributed teams and scaling performance, analytical mindset with a deep understanding of metrics and CRM systems, passion for coaching, development, and fostering a culture of accountability, excellent interpersonal and communication skills, with the ability to influence at all levels.

This is a senior leadership opportunity for someone ready to make a meaningful impact and drive real outcomes.

Why Consider This Role
  • Strategic influence across a visible growing area of contact centre management
  • Autonomy to shape team culture and drive exceptional service outcomes
  • Leadership team that values innovation, ownership, and people development

If you're passionate about leading teams, driving results, and delivering exceptional service experiences, we'd love to hear from you.

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