Contact Centre Team Leader

3 days ago

Sydney, New South Wales, Australia I-Med Full time

Our clinic in Five Dock is currently a** Contact Centre Team Leader**to join the team.**

This role is permanent full time, working Monday - Friday, with eight-hour shifts between **8am-5:30pm**.

Role Overview:
As a **Contact Centre Team Leader**, you will be the first point of contact for our patients and provide leadership and support for the team.

Your responsibilities will include
- Leading a team of 10 Contact Centre Agent, with a mix of full time and part time staff.
- Manage training for new team members.
- Provide support as an escalation point for patient queries.
- Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally.
- Building relationships with the technical and clerical teams, patients, and referrers.

What we're looking for:
Experience working in Medical reception

Leadership experience is desirable but not essential

Strong organisational abilities

Confidence working across multiple screens and systems

What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being

Learning and development
- Comprehensive 1 on 1 training to help you put your best foot forward in the role
- Career opportunities across our diverse Network

Workplace Experience
- Friendly and inclusive team
- Free parking within a 5 minute walk and a quick 2 minute walk to buses

Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

Don't know much about Radiology? Learn more about what we do here.
- You can learn more about other opportunities _here_._

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