Contact Centre Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $110,190 - $128,920

Legal services provider in Australia seeks a Contact Centre Manager to lead a team.

The successful candidate will have tertiary qualifications in law, human resources or experience in managing a high-volume contact centre. They will be responsible for day-to-day operations, leading and inspiring the team to meet organisational benchmarks and customer satisfaction.

A commitment to diversity and inclusion is key, creating a culturally safe and genuinely inclusive organisation and workplace for everyone. Training, development and mentoring opportunities are offered, with a focus on flexible work practices.

Essential requirements include relevant tertiary qualifications, full vaccination against COVID-19, willingness to undergo a Criminal Record Check and/or Working with Children Check, and Australian or NZ citizenship or a valid visa to work in Australia.

  • Lead the LawAccess team in Parramatta
  • Manage day-to-day operations of the contact centre
  • Responsible for customer satisfaction and meeting organisational benchmarks

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