Senior Contact Centre Manager

4 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,859 - $130,878

Senior Contact Centre Manager

About the Role:

We are seeking an experienced and passionate contact centre leader to support our people and culture team, providing HR support to over 12,000 staff across a department.

In this role, you will design and implement new contact channel streams, ensuring delivery of key people milestones. You will be responsible for leading a dynamic team, guiding professionals who are passionate about customer service.

  • A customer-centric mindset with community engagement skills.
  • Strong ethics, decision-making, and communication skills.
  • Delivering integrated advice and contact centre services related to people and culture.
  • Presenting complex information clearly to diverse stakeholders.

A typical day involves driving excellence, empowering teams, fostering customer-centric cultures, and collaborating for success. We value diversity and inclusivity in our workplace.

This is a great opportunity to leverage your experience in agile project management, continuous improvement, and innovative solutions. If you're passionate about creating and developing a contact centre team, this role offers exciting opportunities to grow.

Key Accountabilities:

- Lead a high-performing team of contact centre professionals.

- Design and implement new contact channel streams to improve customer satisfaction.

- Develop and implement strategies to enhance the overall customer experience.

- Collaborate with cross-functional teams to drive business outcomes.

What We Offer:

- A dynamic and supportive work environment.

- Opportunities for professional growth and development.

- A competitive salary and benefits package.

- The chance to make a real difference in the lives of our customers.

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